Job Description

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Weekend Permanent Part-Time and Casual Opportunities

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Are you passionate about animals, people and delivering exceptional customer service?

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Veterinary Specialists of Sydney (VSOS) is looking for friendly, organised and proactive Veterinary Receptionists to join our weekend team.

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As the first point of contact for our clients, you will help create a calm, welcoming and professional environment during what can often be a stressful or emotional time. You’ll work closely with our reception, emergency and specialist teams to ensure every client and patient feels supported from the moment they arrive.

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These positions are specifically for candidates available to work regular Saturday and Sunday shifts. Our hospital operates 24/7, with reception staffed between 7:00 am and 11:00 pm , so availability across a range of weekend shifts is required.

About VSOS n

Veterinary Specialists of Sydney is a privately owned, specialist-led referral and 24/7 emergency hospital located in Sydney’s Sutherland Shire.

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Our teams provide advanced care across emergency and critical care, surgery, internal medicine, cardiology, neurology, anaesthesia and diagnostic imaging. We are known for delivering complex and innovative procedures, including open-heart mitral valve repair, interventional radiology, advanced orthopaedics and neurology.

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While our medicine is advanced, it’s our people and culture that make VSOS special.

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We believe exceptional patient care starts with a team that feels supported, respected and valued. We work as one team, communicate openly and step in to support each other—especially during busy or challenging moments.

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At VSOS:

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- Your contribution is valued
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- Your team has your back
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- Your ideas and feedback matter
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- Kindness and accountability go hand in hand
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- Every role contributes to exceptional patient and client care
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About the Role n





As a member of our weekend reception team, you will:

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- Welcome clients and visitors with warmth, empathy and professionalism
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- Support clients through emergency presentations and emotionally difficult situations
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- Coordinate patient admissions and ensure client and patient information is recorded accurately
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- Confirm that consent forms and other required documentation are completed
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- Answer and direct phone calls efficiently and compassionately
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- Manage appointments and maintain accurate records using ezyVet
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- Communicate clearly with clients, veterinarians, nurses and other hospital departments
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- Process payments and assist clients with account-related enquiries
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- Maintain a clean, organised and well-stocked reception area
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- Provide general administrative support to the wider hospital team
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- Contribute to clinic initiatives and continuous improvement activities
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What We’re Looking For n

We are looking for someone who can remain calm, organised and compassionate in a busy emergency and specialist hospital.

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The ideal candidate will have:

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- Previous experience in a reception, customer service or front-office role
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- Availability to work regular weekend shifts, including Saturdays and Sundays
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- Strong communication and interpersonal skills
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- Excellent organisation and attention to detail
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- The ability to multitask and prioritise in a fast-paced environment
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- A proactive and client-focused approach
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- Confidence communicating with clients during stressful or emotional situations
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- A collaborative mindset and willingness to support the wider team
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Previous veterinary, medical or healthcare reception experience is highly regarded. Experience using ezyVet or a similar practice management system is also an advantage.

Personal Attributes n

You will be:

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- Warm, compassionate and approachable
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- Professional and respectful
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- Calm and resilient under pressure
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- Self-motivated and willing to take initiative
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- Adaptable when priorities change
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- Open to feedback and eager to learn
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- Committed to being a supportive and reliable teammate
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Why You’ll Love Working at VSOS nn
- Supportive team culture: Work with people who value teamwork, respect, kindness and collaboration
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- Meaningful work: Help pets and their families during moments when they need support the most
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- Weekend opportunities: Permanent part-time and casual positions available
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- Learning and development: Build your knowledge and confidence in an advanced emergency and specialist hospital
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- Wellbeing support: Access confidential counselling services for you and your family
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- Pawsitively good perks: Enjoy veterinary service discounts for your pets
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- One-team environment: Work alongside experienced receptionists, veterinarians, nurses and specialists who genuinely support each other
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Join Our Weekend Team n

If you are an experienced receptionist who enjoys working with people, thrives in a busy environment and is available for regular weekend shifts, we would love to hear from you.

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VSOS is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to maintaining a respectful, inclusive workplace where everyone has the prospect to contribute and succeed.

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📌 Veterinary Receptionist (Sydney)
🏢 VSOS
📍 Sydney