Independent Living Specialists is seeking a Group Customer Experience Manager to own day-to-day customer complaints and feedback across the organisation. You will ensure accurate recording, appropriate routing to teams, and timely, fair resolution while upholding our complaint policy and procedures.
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Ideal candidates will have 3–5 years in complaints management, experience handling escalated matters, and solid communication.
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📌 Group Complaints & CX Lead - Hybrid (Sydney)
🏢 Independent Living Specialists Pty
📍 Sydney
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