Job Description

About the Company n
nJoin one of Australia's most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they've significantly grown the past few years. n
nWe're on the lookout for full-time Customer Service Consultants to join the team in their Sydney CBD office. This is more than a job - it's a chance to make a real difference to everyday Australians who need support navigating life's trickier moments.n
What you'll be doing: n
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- Handle inbound customer enquiries via phone and email
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- Help customers through their loan application journey with care and clarity
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- Work cross-functionally with internal teams to progress applications
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- Provide timely updates and solve problems with a sense of urgency
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- Bring empathy, warmth and active listening to every interaction
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- Keep things moving - follow up with clients and partners to stay on track
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What we're looking for: n
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- Clear, confident communicator with outstanding listening skills
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- Empathetic and solutions-focused - you genuinely care about helping people
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- Resilient and adaptable in a high-volume, fast-paced environment
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- Tech-savvy, accurate and confident juggling multiple systems
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- Contact centre experience is a big plus, but not essential
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- Full working rights or on a Working Holiday Visa ? No worries - you're welcome to apply
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- Sponsorship is available for the right candidates
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What's in it for you: n
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- Full time, Sydney CBD office-based role (no remote)
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- Career growth and learning opportunities in a booming sector
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- Competitive salary
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- Five weeks annual leave
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- Be part of a business that's genuinely making lives better
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📌 Customer Service Consultant - Sydney CBD Sponsorship Available
🏢 Arkadia Talent
📍 Sydney