Job Description

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Tenure: Part time / Permanent
FTE: 24 hours per week (Tuesday, Thursday and Friday)
Location: Kyabram Service Centre
Remuneration: $37.66 to $39.51 per hour + superannuation & leave loading

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Campaspe Shire Council is seeking a passionate and driven Customer Service Officer to help deliver high-quality service to our community.

About the Role n

The Customer Service Officer responsibilities include, but are not limited to:

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- Deliver high-quality, timely, and qualified customer service across multiple channels, including face-to-face, phone, email, webchat, and SMS.
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- Respond to customer enquiries and service requests in accordance with Council's Customer Experience Strategy and Customer Service Charter.
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- Operate effectively in front desk, call centre, and service centre environments while undertaking associated administrative tasks.
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- Maintain accurate information flow and provide information and support to internal and external customers.
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- Promote and uphold Council's positive public image through all customer interactions.
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- Process customer transactions accurately, including payments, banking, reconciliations,



and services on behalf of external agencies such as VicRoads and Victoria Police.
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- Provide advice and assistance on Council services using Council systems, policies, and procedures.
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- Deliver basic library services where required within service centres.
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About You n

To be successful in this role, you will have:

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- Certificate III in Business Administration (or related field), or relevant on-the-job experience.
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- Competent computer skills including Microsoft Office and customer database systems.
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- A valid Driver's Licence.
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- A valid Victorian Employee Working with Children Check (or willingness to obtain).
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- Satisfactory National Police Check (or willingness to obtain).
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What's in it for you: nn
- Be part of a highly skilled, experienced, and supportive team.
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- Opportunities for professional development.
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- Salary sacrifice options.
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Want to Know More? n

For further information, please contact Kimberli Storer – Customer Service Team Leader on 2***.

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Applications close at 11:59 pm on Sunday, 11 October 2026.

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📌 Customer Service Officer (Lancaster)
🏢 Shire Of Campaspe
📍 Lancaster