Job Description

Client Service & Collections Officer | Asset Finance (B2B / Commercial credit) n

Keegan Adams Recruitment – North Sydney NSW

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Join an established and highly regarded financial services business based in North Sydney, operating within the asset finance sector.

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This is a great opportunity for someone with collections or client service experience who is looking to move away from high-volume consumer collections into a more professional, relationship-led B2B workplace.

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The Role:

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Working closely with an established portfolio of business clients, you will manage client enquiries, arrears and payment discussions while maintaining a strong focus on service and long-term relationships.

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This is not a traditional transactional collections role. The emphasis is on understanding each client's circumstances, working collaboratively to resolve issues and identifying practical solutions that support both the client and the business.

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Your responsibilities will include:

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- Managing inbound client enquiries via phone and email
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- Conducting professional collections and arrears discussions with business customers
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- Working with clients to agree appropriate payment solutions
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- Maintaining accurate account notes and client records
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- Preparing and submitting weekly arrears reporting
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- Liaising with internal teams and external stakeholders to resolve account queries
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- Providing a high level of service throughout every client interaction
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So who are you?

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- Previous' experience across collections, credit, client service or accounts receivable
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- Strong communication skills and confidence dealing with business clients
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- A professional, consultative and solutions-focused approach
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- Strong attention to detail and accuracy
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- Confidence using CRM systems and Microsoft Office
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- The ability to build rapport while managing sometimes challenging conversations
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- A collaborative working style and strong personal integrity
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Experience within asset finance, lending, financial services or another B2B environment would be highly regarded.

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What's on Offer:

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- Move away from consumer collections into a more commercial B2B environment
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- Relationship-led role focused on service and practical solutions
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- Established and reputable financial services business
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- Supportive and collaborative team environment
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If you are looking for a collections role with greater emphasis on client relationships, commercial judgement and service, this is an excellent opportunity to take the next step in your career.

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📌 Client Service & Collections Officer | Asset FinanceB / Commercial credit) (Surry Hills)
🏢 Keegan Adams Recruitment
📍 Surry Hills