Job Description

Role Overview

n

The Team Leader is responsible for delivering a high standard of customer service, supporting the business owner with day-to-day operations, and motivating team members to meet performance targets (speed, quality, cleanliness, and service) and ultimately improve profitability of the business.

n

Key Responsibilities

n

Customer Service & Quality

n

n
- n

Ensure customers receive friendly, fast, and accurate service.

n
- n

Maintain food quality standards (portioning, presentation, temperature, and labeling).

n
- n

Address customer complaints professionally and escalate where necessary.

n

n

Operations & Compliance

n

n
- n

Support opening/closing procedures (cash handling support where required).

n
- n

Ensure compliance with food safety and hygiene standards.

n
- n

Maintain cleanliness of kitchen, front-of-house, and dining areas.

n
- n

Follow company procedures (health & safety, allergens, cleaning schedules, stock handling).

n

n

Team Leadership & Training

n

n
- n

Lead and coach team members during shifts.

n
- n

Support onboarding and training of new starters.

n
- n

Allocate tasks to ensure the team is working efficiently.

n
- n

Motivate the team and reinforce expected behaviours and standards.

n

n

Performance & Targets

n

n
- n

Help meet key targets such as:

n n
- n

Speed of service





n
- n

Order accuracy

n
- n

Waste reduction

n
- n

Staff attendance and readiness

n

n
- n

Monitor basic operational metrics and report issues to management.

n

n

Stock & Supplies

n

n
- n

Assist with supplier relations, ordering and inventory checks.

n
- n

Notify management of low stock, expired items, or supply issues.

n

n

Required Skills & Experience

n

n
- n

Prior experience in a fast food or retail environment (preferred).

n
- n

Experience working in a team-focused, high-paced environment.

n
- n

Strong communication and ability to lead by example.

n
- n

Reliable, punctual, and able to work flexible shifts.

n
- n

Basic numeracy skills for routine checks and order accuracy.

n

n

Working Hours & Schedule

n

n
- n

Full-time or part-time (specify as needed).

n
- n

Must be able to work adaptable shifts , including evenings, weekends, and holidays.

n

n

Personal Attributes

n

n
- n

Friendly, confident, and calm under pressure.

n
- n

Strong attention to detail (quality and cleanliness).

n
- n

Ability to support and manage multiple tasks at once.

n
- n

Team-oriented and dependable.

n

n

How to Apply

n

n
- n

Submit CV and cover letter (or application form) including availability.

n

📌 Team Leader / fast food burger restaurant (Sydney)
🏢 FLIPP BURGERS
📍 Sydney