Job Description

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???? About the Role

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We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our Stockland Cairns store.

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This is an exciting opportunity to take ownership of your store’s performance, lead and develop a high-performing team, and deliver exceptional customer experiences in a fast-paced tech retail environment.

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You’ll combine leadership, sales and hands-on problem-solving , with the opportunity to develop your technical skills along the way. Device repair experience is highly regarded but not essential — training and support will be provided!

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About Us

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Step into the future with PTC Phone Tech & Comm , Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members .

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Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.

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Join us and take your career to new heights in a dynamic, innovative and hands-on environment!

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To Be Successful in This Role, You Will:

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- Oversee the day-to-day operations of the Stockland Cairns store, driving performance against sales targets and KPIs.
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- Lead by example, supporting customers and delivering an exceptional in-store experience.
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- Train, mentor and motivate your team to achieve individual and store goals.
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- Collaborate with your Area Manager and senior leaders to implement sales and operational strategies.
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- Monitor store performance, identify growth opportunities and take action to maximise results.
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- Develop hands-on technical and device repair skills, with training and support provided.
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- Be the go-to leader for troubleshooting, problem-solving and supporting your team.
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???? This Role Suits Someone Who…

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- Enjoys leading and developing a team in a fast-paced retail environment.
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- Thrives on a combination of leadership, sales and hands-on work.
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- Is passionate about technology and delivering great customer experiences.
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- Enjoys working towards targets and celebrating team success.
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- Values adaptability, continuous learning and personal development.
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- Has an interest in device repairs, computers, mobile technology or electronics — experience is highly desirable but not essential.
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⭐ To Succeed in This Role, You Will Be…

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A Confident Leader: Experienced in leading a retail or customer-facing team, or an experienced 2IC ready to take the next step.

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Customer-Focused: Passionate about creating memorable customer experiences and finding the right solutions.

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Results-Driven: Confident working towards sales targets and KPIs and motivating your team to achieve results.

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A Strong Coach: Able to support, train and develop your team to reach their potential.

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Hands-On: Happy to get involved on the shop floor, support customers and learn technical and device repair skills.

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Tech-Savvy: Genuinely interested in mobile devices, technology and learning how things work.

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???? Our Company Values

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As a Retail Store Team Leader , you’ll play an important role in bringing our values to life and setting the standard for your team.

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Challenge: Challenge, excel, succeed.





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Sincerity: Say what you mean, do what you say.

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Simplicity: Simplicity fuels success. Clear communication drives results.

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Teamwork: One goal, one team, one dream.

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Trust: Unleashing potential, igniting success.

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What’s in It for You?

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Competitive Salary & Bonuses: Be rewarded for your contribution and strong store performance.

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Career Growth: Build your leadership career within a growing national business with opportunities to develop and progress.

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????️ Training & Development: New to device repairs? We’ll provide the training and support you need to develop your technical skills.

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Hands-On Opportunities: Work directly with customers, technology and device solutions — no two days are the same!

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???? Supportive Culture: Join a collaborative team where you’ll be supported by your Area Manager and the wider PTC team.

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????️ Employee Benefits: Enjoy staff discounts, ongoing training and more!

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Our Recruitment Process

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If you meet our criteria, we’ll schedule a brief 10–15 minute phone call to get to know you, discuss your experience and ensure the prospect aligns with what you’re looking for.

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Following a successful phone interview, we’ll invite you for a face-to-face interview with the relevant manager.

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At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

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A quick note: Police checks form part of the onboarding process at PTC. If one is required for your role, we’ll make sure the process is simple and well-supported.

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???? Ready to lead, inspire and take the next step in your retail career?

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Apply now and help shape the future of mobile and tech retail with PTC! .

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📌 Retail Store Team Leader (Cairns Regional)
🏢 PTC Phone Techmm
📍 Cairns Regional