Job Description

At CoVet, we're building AI-powered tools that help veterinary professionals spend less time on paperwork and more time caring for animals.

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Veterinary teams are stretched thin. Long hours, administrative burden, and burnout are challenges across the industry. We're on a mission to change that. Our AI copilot helps veterinary professionals save time, improve workflows, and focus on what matters most: delivering exceptional patient care.

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We're a globally distributed team united by a shared mission to support veterinary professionals through thoughtful technology. We move quickly, collaborate openly, and believe great ideas can come from anyone.

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If you're excited by the opportunity to shape the future of veterinary medicine while working alongside an ambitious and supportive team, we'd love to meet you.

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nAbout the role n
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The Customer Success Representative is responsible for ensuring our clients are successfully onboarded, adopt our solutions effectively, and derive maximum value from our products. This role requires a proactive, solutions-focused approach to addressing customer needs and challenges, and involves regular communication, troubleshooting, and collaboration with both internal teams and customers.

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You will be a trusted adviser and advocate for our customers, working closely with them to understand their business goals and align our solutions to drive their success.

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Please note: The scheduled shift for this position could 9:00 a.m. to 5:00 p.m. or 11:00 a.m. to 7:00 p.m. ,



based on business and coverage needs.

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nWhat you'll do n
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Support the customer onboarding process, ensuring a smooth transition from sales to implementation.

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Conduct product training sessions and demonstrations to ensure customers are fully equipped to use our solutions effectively.

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Proactively monitor customer health and satisfaction through regular check-ins.

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Identify at-risk customers and work with them to address concerns, mitigate risks, and drive engagement.

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Guide customers in adopting new features and capabilities of our product.

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Provide recommendations to optimise usage, improve processes, and achieve better outcomes.

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Work closely with Sales, Engineering, Marketing, and Product teams to address customer needs and feedback.

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Identify opportunities to expand the scope of customer engagements, including cross-sell and upsell opportunities.

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Ensure customers are aware of additional features or services that may benefit their business.

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Act as the voice of the customer within the organisation, ensuring their needs and concerns are heard and addressed.

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Develop customer case studies, testimonials,



and references to showcase the success of our solutions.

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nQualifications n
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3+ years' experience in Customer Success, Account Management, or a similar client-facing role.

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Experience working in the veterinary or pet industry is preferred.

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Excellent communication and interpersonal skills, with the ability to build strong, lasting customer relationships.

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Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues.

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Experience with CRM software (e.g. Salesforce, HubSpot) and customer success tools.

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Ability to manage multiple customers and projects simultaneously while maintaining attention to detail.

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Strong presentation and training skills.

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Proactive and self-motivated, with a customer-first mindset.

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Strong organisational and time-management skills.

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Adaptable and comfortable working in a fast-paced, dynamic environment.

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Empathetic, with a genuine interest in helping customers succeed.

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nWhy Join Us? n
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Competitive salary and health benefits.

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Remote-first culture with flexible working arrangements.

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Opportunity to shape the future of a quick-growing company and make a real impact in the veterinary industry.

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CoVet is an equal opportunity employer and is committed to building a diverse and inclusive team. Accommodations are available for candidates participating in all aspects of the selection process.

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📌 Customer Success Representative (ANZ) (Harman)
🏢 CoVetAI Canada
📍 Harman