Job Description

Shared Services Support Officer (Grafton) n
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Organisation/Entity: Transport For NSW

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Job category: Call Centre & Customer Service

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Job location: Grafton, NSW, AU, 2460

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Job reference number:

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Employment type: Permanent Full-Time

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Salary range: $79733.0-$87703.0

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You put people at the heart and take pride in the impact of your work.

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Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

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nIn this role, you'll: n
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Working as part of a team delivering people support services, you will provide high-quality customer service and support customers across phone, live chat and administrative channels.

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This role will see you resolving complex enquiries, processing transactions and contributing to continuous improvements that enhance customer experience and service delivery.

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You will deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.

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For more information on this position and business unit, view the role descriptionand information pack.





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nAbout you n
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Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes.

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You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.

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nWork Location n
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This role is located in Grafton.

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nWho we are n
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Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

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Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

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Versatile work options may be available.

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Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.

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nJob Segment n
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- Call Center
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- Developer
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- Web Design
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- Customer Service
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- Technology
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- Creative
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📌 Shared Services Support Officer (Grafton) (New South Wales)
🏢 Transport For Nsw
📍 New South Wales