Job Description

Customer Service Representative | Metroll Minto n

Join one of Australia's leading manufacturers and suppliers of quality steel building products.

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Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a motivated and customer-focused Customer Service Representative to join our team at Minto and play a key role in delivering exceptional service to our valued customers.

About the Role n

As a Customer Service Representative, you will be the first point of contact for customers, providing professional support and ensuring a positive customer experience from initial enquiry through to order fulfilment.

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Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.

Your responsibilities will include: n

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- Responding to customer enquiries via phone, email and face-to-face interactions
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- Preparing quotations and processing customer orders accurately and efficiently
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- Providing product information and support to customers, builders, contractors and trade partners
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- Coordinating with production and logistics teams to ensure timely delivery of orders
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- Managing customer records and maintaining accurate data within company systems
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- Resolving customer issues and enquiries in a professional and timely manner
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- Building and maintaining strong relationships with new and existing customers
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- Assisting the sales team with administrative and customer support activities
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About You n

To be successful in this role, you will bring:

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- Previous experience in customer service, internal sales, administration or a similar role
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- Strong communication and relationship-building skills
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- Excellent attention to detail and organisational skills
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- The ability to manage multiple priorities in a fast-paced environment
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- Confidence using Microsoft Office and computer-based systems
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- A positive attitude with a strong commitment to customer satisfaction
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Desirable nn
- Experience within manufacturing, construction, building products or industrial industries
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- Knowledge of steel building products or the construction industry
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- Experience working with customer, sales or order management systems
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Why Join Us nn
- The opportunity to join a well-established Australian manufacturing business with a strong reputation
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- Stable, full-time employment based in Minto
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- A supportive team culture and collaborative work environment
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- Ongoing training and professional development opportunities
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- The chance to build a long-term career within a growing national organisation
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Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

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If you require any reasonable adjustments to participate in the recruitment process at any stage.

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📌 Customer Service Representative (Sydney)
🏢 Metroll
📍 Sydney