Job Description

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Direct message the job poster from CareCone Group

Talent Acquisition Consultant at Carecone Australia n

Role: ServiceNow Developer

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Location: Melbourne

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Job Description:

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Key Responsibilities

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- Design, implement, and configure ServiceNow ITOM modules including Discovery , Service Mapping , Event Management , and Orchestration .
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- Develop and manage Service Portal components, ensuring a seamless user experience for stakeholders and IT teams.
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- Ensure optimal performance and functionality of ITOM processes across the ServiceNow platform.
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- Collaborate with ITSM (IT Service Management), development, and infrastructure teams to align ITOM with business objectives and workflows.
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- Develop and execute integration plans to link ITOM with external systems, tools, and environments.
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- Provide technical expertise for troubleshooting, resolving issues, and optimizing the ITOM processes.
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- Lead and support ServiceNow ITOM-related upgrades, enhancements, and patches.
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- Design automation workflows for IT operations and improve operational efficiency.
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- Create and manage custom workflows within the Service Portal to improve IT self-service capabilities.
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Preferred Qualifications

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- ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist (ITOM) certification.
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- Experience with integrating ServiceNow ITOM with third-party tools or platforms (e.g., monitoring tools, CMDBs, etc.).
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- Familiarity with Cloud environments (e.g., AWS, Azure) and integrating with ServiceNow.
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- Experience with ServiceNow performance tuning and optimization.
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- Strong understanding of network and infrastructure operations, including monitoring tools and processes.
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Interested people can share their resume at or can reach me on

Seniority level n

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- Seniority level Mid-Senior level
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Employment type nn
- Employment type Full time
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Job function nn
- Job function Information Technology
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- Industries Information Services and Technology, Information and Media
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📌 ServiceNow Developer (Melbourne)
🏢 CareCone Group
📍 Melbourne