Job Description

About Buildsafe

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Buildsafe is a market leader in height safety solutions, providing innovative products and services to the residential construction industry. We're a fast-paced, growing business that values our people and takes pride in delivering a great experience for our customers. Our success is built on strong relationships, a high-performing team and a culture where people are encouraged to take ownership, grow and make an impact.

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About the role

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We're looking for an Invoicing & Customer Service Administrator to join our Finance team at our Head Office in Arundel. This is a hands-on administration and customer service role where you'll play an important part in supporting our invoicing process, investigating and resolving invoice queries, and working closely with teams across the business.

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You'll liaise with our Operations, Sales, Estimating, Customer Service and Finance teams to work through invoice and purchase order queries, ensuring issues are followed up, accurately resolved and processed in a timely manner. If you're highly organised, confident communicating with different stakeholders and enjoy getting into the detail to solve problems, this could be a great fit.

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What you'll be doing

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In this role, you will:

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- Investigate and resolve internal and customer invoice queries
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- Follow up outstanding purchase orders with Supervisors and Estimators
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- Manage scheduling and purchase order exceptions
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- Resolve system-generated validations and invoicing exceptions
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- Liaise with internal departments to resolve invoicing and monetary queries
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- Communicate with customers regarding outstanding invoice information and queries
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- Support Accounts Receivable activities, including following up outstanding debtor invoices
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- Assist with credit applications and associated administration
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- Maintain accurate records and ensure actions are completed within required timeframes
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- Provide general administrative support to the Finance team as required
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About you

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We're looking for someone who is proactive, organised and comfortable working in a busy environment with a high volume of queries and competing priorities.

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You'll ideally bring:

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- Permanent working rights in Australia
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- Previous administration and/or customer service experience
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- Strong attention to detail and a high level of accuracy
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- Valuable analytical and problem-solving skills
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- Confident written and verbal communication skills
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- Solid time management and the ability to prioritise
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- Confidence dealing with both internal and external stakeholders
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- Good computer literacy, including Microsoft Excel
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- The ability to work autonomously while also being a strong team player
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- A willingness to learn and take ownership of your work
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What's in it for you:

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- Permanent full-time role Monday to Friday, 7:30am to 4:00pm
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- Training and support from a well-established and experienced team
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- Hybrid work arrangement post training period
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- Uniforms Provided
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- Fortnightly professional car washes on site
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- Monthly lunches and company events
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- Discounted Gym memberships through fitness passport
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- A great Head Office environment in Arundel
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📌 Invoicing & Customer Service Administrator (Parkwood)
🏢 Buildsafe
📍 Parkwood