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- Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.
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- Managing business enquiries, and communication from customers
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- Using initiative to get the job done
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- Ensuring accurate data entry of orders requests into the bespoke CRM
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- Communicating with external customers around orders, delays, payment methods
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- Managing conflicting priorities
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- Using initiative to find solutions to any better ways of working
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The successful candidate will: nn
- Have 2-3 years experience in an Administration focussed role which also had customer service elements
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- Have excellent communication skills and a valuable phone manner
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- Has intermediate skills in Excel
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- Have experience using CRMs for data entry and any order request data entry would be a bonus
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- Be friendly and easily able to build rapport over the phone and email
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- Be hardworking and have high work ethic
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- Be highly organised and able to work in less structured environments
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- Show initiative and motivation and be a team player at all times
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On offer: nn
- This role is on a 3 month contract basis with a view to permanency
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- Working from home 1-2 days per week after training
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- Melbourne CBD location, close to public transport
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- Must be immediately available or have up to 1 week notice
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