Job Description

Location:Open to role based in Sydney | Brisbane
Hybrid working | Permanent full-timeopportunity

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Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years,we'vebeen providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 40 industry partnerships and110,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

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Why Guild?

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At Guild, we thrive together and create work that fits life. Our people connect with purpose, supporteachotherand genuinely care for the communities we serve. When you join ourCasualtyClaims team,you’rejoining a closeknit, collaborative group where your voice matters and your growth is supported.

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Here’swhat sets us apart:

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- Hybrid flexibility – 2 days in the office, the rest from home
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- A supportive, connected team with exposure to Underwriting and other specialist areas
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- Discretionary Performance bonus – STI up to10% annually
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- Wellbeing, learning & recognition programs designed to help you do your best work
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- A culture that lives its values , not just talks about them
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Whatyou’lldo

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As aCasualty Claims Specialist ,you’llmanage a portfolio ofup to 100 claims,



a blend of active and dormant matters.You’llindependently handle straightforward files within delegation and collaborate with senior colleagues and legal partners on more complex claims.

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Your work will include:

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- Managing enquiries and guiding customers with clarity and empathy
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- Delivering fair, consistent, specialised claims outcomes
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- Assessing coverage,liabilityand quantum
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- Setting and executing effective resolution strategies
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- Maintainingaccuratefile standards and following our service model
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- Building positive relationships with clients,regulatorsand external stakeholders
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- Contributing to team initiatives,improvementsandbestpracticebehaviours
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Whatyou’llbring

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You’llthrive here ifyou’reproactive,curiousand committed to doing right by customers.

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- Experience managing claims in a casualty portfolio
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- Strong understanding of legislation, civil claims processes and/or PI/PL matters
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- Ability to provide commercial,timelyandwell-reasoneddecisions
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- Excellent communication, problemsolvingand stakeholder management skills
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- Strong attention to detail and comfort working both independently and in a team
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- A law degree is helpful but not essential;healthrelatedexperience is a bonus
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Ready to join a team that values balance,flexibilityand impact?

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Guild Group is an equal opportunity employer committed to creating an inclusive setting for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

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If you have any questions, please emailSandraat ***********@guildgroup.com.au Please do not apply via email.

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📌 Casualty Claims Specialist (Sydney)
🏢 Guild Group
📍 Sydney