Job Description

Zambrero is one of Australia's fastest-growing fresh Mexican QSR brands, known for bold flavours, fast service, and a "Plate 4 Plate" mission that has donated millions of meals to those in need. As the network continues to grow, we're looking for a passionate, hands-on Field Trainer to help drive consistency, capability, and culture across our restaurants.

The Role n

The Field Trainer is a front-line, hands-on training role responsible for delivering high-quality onboarding, upskilling, and operational training across the Zambrero network. Based out of our Sydney Head Office, this role will spend significant time on the road and in-restaurant, working directly with franchise partners, restaurant managers, and team members to lift training standards, embed brand systems, and support new restaurant openings.

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You'll be in stores, on the line, and in the kitchen, coaching teams in real time and setting the standard for what great Zambrero execution looks like.

Key Responsibilities n

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- Deliver structured, hands-on training programs to recent and existing team members across food safety, product knowledge, speed of service, and customer experience
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- Support new restaurant openings with pre-launch training, opening-week floor support, and post-launch follow-up visits
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- Conduct in-restaurant training audits and operational health checks, identifying gaps and coaching teams
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- Partner with Restaurant Managers and Franchise Partners to build store-level training capability and succession pipelines
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- Roll out new menu items, LTOs, systems, and process changes with clear, consistent in-field training
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- Provide real-time coaching and feedback on the floor during peak trading periods
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- Design targeted training interventions where needed
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- Maintain accurate training records, completion tracking, and store visit reports
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- Act as a brand ambassador by reinforcing culture, standards, and the Zambrero mission in every restaurant you visit
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- Feed insights from the field back to the Training & Operations team to continuously improve training content and materials
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Travel Requirements nn
- Based in Sydney
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- Regular interstate and regional travel required to support the national store network (expect frequent multi-day trips)
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- Flexibility to work varied hours, including early mornings, evenings, and weekends, based on store trading patterns and opening schedules
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What We're Looking For nn
- Proven experience in a QSR, hospitality, or retail training/operations role - multi-site experience highly regarded
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- Hands-on operational background; comfortable working the line and leading by example, not just presenting from the front of a room
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- Strong coaching and communication skills, with the ability to adapt training style to different learners and store environments
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- High energy, resilience, and comfort with a role that's frequently on the move
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- Well-organised, with the ability to manage multiple store visits, timelines, and training priorities at once
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- A genuine passion for food, people development, and brand standards
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- Current driver's licence and willingness to travel extensively (including flights) is essential
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📌 Field Trainer (Sydney)
🏢 Zambrero
📍 Sydney