Job Description

Rapid Restoration Australia Pty Ltd – South Brisbane QLD

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Rapid Restoration Australia Pty Ltd is seeking an experienced Claims Manager (Restoration) to join our dynamic team in Staylton, Queensland. This is a full time position that plays a crucial strategic role within our claims operations. As a Claims Manager, you will be responsible for overseeing the management and delivery of restoration claims, ensuring exceptional service to our clients whilst maintaining operational efficiency and profitability.

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We specialise in water damage restoration, mould remediation, fire and smoke damage, flood recovery and building make safes, providing rapid, professional support to insurers and their policyholders.

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With dedicated teams across Southeast Queensland, Cairns, Townsville, Bundaberg and Northern NSW, we provide a 24/7 emergency response, industry-compliant services and transparent reporting.

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We work closely with insurance companies, loss adjusters and assessors to ensure every job is managed promptly, professionally and to a high standard.

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What sets us apart is our combination of technical expertise, operational efficiency and genuine care for clients during what can be a stressful time. From initial site attendance through to full restoration, we are committed to minimising disruption, restoring properties efficiently and supporting policyholders throughout the claims journey.

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Rapid Restoration Australia Pty Ltd is seeking an experienced Claims Manager (Restoration) to join our dynamic team in Staylton, Queensland. This is a full-time position that plays a crucial strategic role within our claims operations. As a Claims Manager, you will be responsible for overseeing the management and delivery of restoration claims, ensuring exceptional service to our clients whilst maintaining operational efficiency and profitability.

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We specialise in water damage restoration, mould remediation, fire and smoke damage, flood recovery and building make safes, providing rapid, professional support to insurers and their policyholders.

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With dedicated teams across Southeast Queensland, Cairns, Townsville, Bundaberg and Northern NSW, we provide a 24/7 emergency response, industry-compliant services and transparent reporting.

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We work closely with insurance companies, loss adjusters and assessors to ensure every job is managed promptly, professionally and to a high standard.

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What sets us apart is our combination of technical expertise, operational efficiency and genuine care for clients during what can be a stressful time. From initial site attendance through to full restoration, we are committed to minimising disruption, restoring properties efficiently and supporting policyholders throughout the claims journey.

The Role n

We’re looking for an experienced Restoration Claims Manager to oversee the end to end management of insurance claims and restoration projects.

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You’ll be a key point of contact between insurers, assessors, loss adjusters, internal restoration, contractors and property owners, ensuring each claim is managed efficiently and professionally from first attendance through to completion.

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This is a fast-paced role suited to someone who understands the insurance restoration environment and can confidently manage multiple jobs and competing priorities.

Key Responsibilities n

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- Manage and coordinate insurance restoration claims, including water, mould, fire, flood, storm and make-safe works
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- Liaise with insurance companies, loss adjusters, assessors, builders and policyholders
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- Monitor job progress, priorities, deadlines and insurer SLAs
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- Ensure compliance with relevant standards, scopes of work and insurer requirements
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- Review and manage site assessments, Encircle reports, inspection reports, scopes of work, variations and supporting documentation
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- Accurately update and maintain job files using Prime Ecosystems, Encircle, Endata and other relevant systems
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- Review technician reports and ensure required documentation is completed accurately and within required KPI timeframes
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- Monitor restoration works and proactively address delays, issues or concerns
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- Proactively resolve client concerns and maintain a high level of customer service
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- Communicate effectively with insurers, assessors, property owners and internal teams
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- Assist with job close-out and ensure all required documentation is completed
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- Identify opportunities to improve operational processes, reporting and overall job performance
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What We’re Looking For nn
- 3+ years' experience in restoration, insurance building, claims management or a similar role
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- Strong knowledge of IICRC standards and water, flood, fire, smoke, mould and storm restoration workflows
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- Good understanding of insurance claim processes and reporting requirements
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- Experience dealing directly with insurers, assessors, loss adjusters and policyholders
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- Strong organisational skills and excellent attention to detail
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- Excellent verbal and written communication skills
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- Strong problem-solving and decision-making skills
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- Ability to manage competing priorities in a fast-paced workplace
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- Confident working with technicians, contractors and internal teams
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- Proficient with job management and claims management software
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- Ability to work independently while also being an effective member of the wider team
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Preferred Experience n

The following experience will be highly regarded:

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- Endata experience – highly preferred
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- Encircle experience – highly preferred
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- Prime Ecosystems experience – highly regarded
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- Previous experience working within an insurance restoration network or insurer panel
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- Experience working with major Australian insurers
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- Knowledge of IICRC S500 and S520 standards
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- Experience with insurance restoration estimating, scopes and variations
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- Experience coordinating restoration technicians and subcontractors
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- Understanding of insurer SLAs, KPIs, claim workflows and compliance requirements
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- Experience managing high-volume restoration claims from initial attendance through to completion
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What We Offer nn
- Join a growing and established restoration business
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- Work with a diverse range of insurance restoration claims
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- Supportive and professional team workplace
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- Opportunity to work with major insurers and industry partners
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- Career progression within a growing organisation
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- Variety across restoration, claims management and operations
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- Modern systems and technology including Prime, Encircle and Endata
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- Opportunity to be part of a company focused on quality, accountability and getting the job done properly
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📌 Claims Manager (Restoration) (Brisbane)
🏢 Rapid Restoration Australia
📍 Brisbane