Job Description

Job Category: Call Centre and Customer Service

Job Description n

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- Training: Full-time attendance required up to 2 weeks (online)
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- Location: We are open to all locations across Australia with a suitable home office - those in regional areas are encouraged to apply
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- Hours: Work patterns will vary from week to week, making it ideal for someone seeking flexibility
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About the role n

At CSC, we support current and former Australian Government and Defence employees through some of life's most important moments. As a Customer Engagement Assistant, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.

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You'll be the first point of contact for CSC's members, helping them make sense of their super and providing clear, caring guidance. Whetherit's a question about their balance, a benefit, or insurance,you'll be there to support them with empathy,confidenceand clarity.

Whatyou'lldo n

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- Respond to inbound customer calls and emails with professionalism and care
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- Process routine updates to customer records
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- Issue standard customer documents and correspondence
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- Assist customers with website access and general enquiries
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- Maintain accurate records of customer interactions
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- Work collaboratively to meet team service standards and deadlines
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- Contribute to a positive, customer-focused team culture
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What we're looking for n

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- Experience in a customer-facing role
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- Empathetic,calmand confident communicator
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- Quick thinker who's comfortable learning new systems and processes
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- Understanding of privacy,complianceand professional standards
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- This is a casual opportunity offering flexible hours. The successful candidate will work on an as-needed basis, with hours varying depending on operational requirements. We value flexibility and will work with you to provide a schedule that supports both business needs and personal commitments where possible
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- Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to bea great placeto work, ensuring all people feel valued,respectedand supported
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Whatyou'llget in return - A career whereyou'llbelong n

At CSC,we'recommitted to more than super -we'recommitted to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

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Our gender equality strategy is more than a promise -it's a plan.We'reactively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

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We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

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We'reproud to be an equal chance employer - and proud of the progresswe'remaking.

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Join a workplace where you can thrive, grow, and belong.

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Learn more about CSC and our benefits:
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📌 Customer Engagement Assistant (Canberra)
🏢 Commonwealth Superannuation
📍 Canberra