Job Description

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- Located at Sydney’s Iconic - Taronga Zoo!
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- Casual Roles on offer!
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- Start of December 2025 Start Date!
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- TCSA Retail Award: Hourly rates starting from: $20.54 per hour (17yrs & under) to $33.13 per hour (21+yrs) inclusive of casual loading, plus Weekend Penalties and Public Holiday loading where applicable
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Join Taronga's Retail Team!

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This is retail with a difference. Based at the iconic Taronga Zoo in Mosman, you'll have the opportunity to create memorable experiences for guests while working in one of Sydney's most unique visitor attractions.

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As we head into our busiest season, we're looking for enthusiastic Casual Retail Assistants to join our dynamic team.

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- Enjoy a flexible casual role with 3 to 4 shifts per week across a 7 day roster.
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- Ideal for someone returning to the workforce, or looking to complement their existing commitments.
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- Deliver friendly, engaging, and memorable customer service to guests from around Australia and the world.
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- Assist visitors with retail purchases and Zoo experiences while helping to create an exceptional day at Taronga.
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- Be part of a supportive and energetic team in a truly unique workplace environment.
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About the Role…

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- Deliver exceptional customer service, creating memorable experiences for Taronga Zoo visitors while supporting retail sales.
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- Assist with day to day store operations, including stock replenishment, merchandising, store presentation, and register operations.
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- Work collaboratively as part of a dynamic team to maintain a welcoming, efficient, and well presented retail environment.
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- Shifts generally range between 4 and 8.5 hours, operating between 8:30am and 5:30pm.
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- Support a range of special and after hours Zoo events, with flexibility to work evening shifts when required.
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- 3 to 4 shifts per week available, subject to operational requirements.
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- Availability across at least 4 days per week, including weekdays, weekends, public holidays, and peak trading periods.
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- Available to work throughout our peak summer trading period from 21 December through to 10 January.
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- Opportunity to work in a unique environment, engaging with guests and helping enhance their overall Taronga Zoo experience
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About You…

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We are looking for people who are:

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- Comfortable working in a fast paced retail environment and contributing to a collaborative team culture.
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- Passionate about delivering exceptional customer service and creating positive experiences for every guest.
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- Confident communicating with a diverse range of visitors, including families and children.
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- Friendly, approachable, and able to build positive relationships with guests and team members.
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- Keen to learn about Taronga's retail products, experiences, and Zoo Friends membership program.
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- Physically active and able to spend extended periods on your feet, with occasional lifting, reaching, and manual handling tasks required.
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- Available to work a flexible roster across weekdays, weekends, public holidays, school holidays, and peak trading periods.
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- Able to support both daytime retail operations and evening Zoo events when required.
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- Hold, or be willing to obtain, a valid NSW Working with Children Check.
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Benefits…

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Our employees enjoy generous employment conditions including:

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- Complimentary family and friends passes to both Taronga’s zoos in Dubbo and Sydney
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- A wide range of discounts on our award winning accommodation
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- Discounted food and beverage purchases across both Taronga’s Dubbo and Sydney Zoo’s
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- Discounted Fitness Passport
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- To discover more about the benefits of working at Taronga, please visit our website here: https://www.taronga.org.au/get-involved/work-at-taronga
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We Value Diversity…

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Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community– be it on the basis of gender, age, culture, religion, language or personal circumstances.

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Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

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Taronga provide specific workplace programs to support diversity and equal employment opportunities for women, people with a disability and people identifying as Aboriginal or Torres Strait Islander.

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About Applying…

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Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

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1. What does outstanding customer service mean to you? Can you share some of the ways you make sure every guest has a positive experience, and how you adapt your approach to meet the needs of different guests.
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1. Please provide an example of a time you dealt with a dissatisfied customer or guest. What was the issue, how did you handle it, and what was the result?
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Applications close: 11:59PM Sunday 4 October 2026

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📌 Retail Sales Assistant - TZ (Sydney)
🏢 Taronga Conservation Society Australia
📍 Sydney