Job Description

Receptionist - Specialist Orthodontic Practice n

Receptionist – Specialist Orthodontic Practice

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Location: St Ives, Sydney with flexibility to support our Chatswood location one day a week or as needed.

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Employment Type: Permanent | Rostered 9-Day Fortnight
Hours: 7:30 am - 5:00 pm
Salary: Competitive and based on experience

About You n

We’re looking for a friendly, approachable, and highly organised individual with excellent communication skills. You’ll be confident engaging with both children and adults, creating a warm, positive and reassuring experience for every patient.

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Ideally, you will have experience in a similar role within the dental, medical, sales, or customer service industries.

About Us n

We are a growing, patient-centred orthodontic practice that has proudly served the local community for over 15 years, with locations in Chatswood and St Ives.

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Our passionate team is dedicated to using the latest technology and techniques to create beautiful smiles while delivering an exceptional patient experience at every stage of treatment.

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We are a close-knit, supportive team that genuinely values every staff member’s contribution in creating a welcoming and positive setting for both patients and colleagues.

The Role n

As the first point of contact for our patients, you will play an important role in ensuring the smooth day-to-day operation of the practice.

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You will provide exceptional customer service while managing appointments, patient enquiries, scheduling, and front desk administration. Working closely with patients, orthodontists, referrers, and the wider team, you will help create a seamless and positive experience for every patient.

Key Responsibilities n





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Answer phone calls and respond to patient enquiries in a professional and friendly manner.

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Manage appointment scheduling, confirmations, and daily appointment books efficiently.

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Welcome patients and ensure a positive experience at every visit.

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Liaise with referring dentists and other healthcare professionals.

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Arrange payments and payment plans while clearly communicating financial information.

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Maintain accurate patient records and support smooth day-to-day practice operations.

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Communicate effective with patients, clinicians, and team members in a collaborative environment.

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Skills & Experience nn
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Outstanding communication and interpersonal skills with a warm and approachable manner.

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Previous experience in dental, medical, sales, or customer service roles is highly desirable.

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Strong organisational skills with excellent attention to detail and the ability to multitask effectively.

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Confidence using computer systems and performing administrative tasks such as data entry, scheduling, and record management.

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A genuine passion for delivering exceptional patient care and customer service.

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Ability to work independently while also contributing positively within a supportive team environment.

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Eagerness to learn, adapt, and grow within a dynamic and expanding orthodontic practice.

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What We Offer nn
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Comprehensive training and ongoing development opportunities.

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A collaborative and supportive team culture where your contributions are genuinely valued.

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Excellent work-life balance with no weekends or late nights.

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📌 Receptionist - Specialist Orthodontic Practice (Sydney)
🏢 Chatswood Orthodontics
📍 Sydney