Job Description

First Aid Academy Pty Ltd – RTO# 40920 is an innovative, professional first aid training centre and first aid supplies store. We build confidence to care by providing nationally accredited courses and other services, including sales & hire of rescue equipment, as well as providing first aid staff at local events. We cater for a wide variety of local organisations, nationally owned corporate businesses, government agencies, and the general public of Cairns & Far North Queensland.

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We are looking for an energetic, industrious administration and retail assistant with attention to detail to join our friendly, dynamic team at the highest-ranking first aid training facility in Cairns. If you are interested in gaining knowledge in the RTO administration sector, this position will be a great place to challenge yourself to grow your skills.

Key responsibilities n

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- Respond to phone, email and in-store enquiries, directing to the correct department where necessary
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- Process individual, group and company course enrolments
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- Accurately maintain client data in both student and retail management systems
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- Process student certifications
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- Point of sale operation
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- Assist the Sales Manager in restocking and sales
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- Cleaning the store and training facilities as part of the team
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- General tasks as required
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About you nn
- Excellent verbal and written communication skills
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- Attention to detail, high standards regarding accuracy
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- Sound computer skills with ability to learn new systems
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- Productive and professional phone manner
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- Ability to work within a team and follow direction
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About us n

First Aid Academy Pty Ltd – RTO# 40920 is an innovative, professional first aid training centre and first aid supplies store. We build confidence to care by providing nationally accredited courses and other services, including sales & hire of rescue equipment, as well as providing first aid staff at local events. We cater to a wide range of local organisations, nationally owned corporate businesses, government agencies, and the general public in Cairns & Far North Queensland.

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📌 Administration and Retail Assistant (Cairns Regional)
🏢 First Aid Academy
📍 Cairns Regional