Job Description

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Pacific Automotive Holdings – Castle Hill NSW

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SIXT is a leading international provider of high-quality mobility services with a strong track record of growth and innovation. With more than 280,000 vehicles across 2,100+ locations in over 110 countries , SIXT is recognised globally for its commitment to outstanding customer experience and digital innovation.

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Due to continued business growth, we have a full-time Customer Experience Agent position available at our Castle Hill & Surrounding Areas.

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You'll be the face of SIXT, helping customers at the counter, managing reservations and rental transactions, and ensuring every customer receives a professional and positive experience.

Key Responsibilities n

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- Providing friendly, professional and efficient customer service at the counter
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- Managing vehicle rental and return transactions accurately and efficiently
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- Answering customer enquiries, phone calls and managing reservationsUnderstanding customer needs and recommending suitable rental products and options
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- Identifying sales opportunities while maintaining a positive customer experience
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- Building and maintaining strong customer relationships
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- Ensuring the counter and fleet presentation meet company standards
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- Completing general administrative and banking duties
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- Supporting nearby branch locations when required
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About You n

Car rental experience is preferred but not essential. If you have experience in customer service, retail, hospitality, tourism,



sales or another customer-facing environment, we'd love to hear from you.

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- Confident and professional communication skills
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- The ability to understand customer needs and apply effective sales skills
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- A positive attitude, strong work ethic and sense of accountability
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- A high level of attention to detail and strong problem-solving skills
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- The flexibility and adaptability to thrive in a fast-paced environment
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- A willingness to learn, develop and take on new challenges
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- The ability to work independently and as part of a team
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- Availability to work across different days and hours, including weekends as required
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- Willingness to work across nearby branch locations when operationally required
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Why Join SIXT? nn
- Worldwide car rental discounts of up to 40% – enjoy exclusive employee benefits across SIXT's global network
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- Genuine career development and progression opportunities
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- A dynamic work environment with a supportive team
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- The chance to develop valuable customer service and sales skills
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- The chance to be part of a global brand that values innovation, customer experience and excellence
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Ready to Join Us? n

If you're energetic, customer-focused and enjoy working with people, this could be the opportunity for you.

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You don't need car rental experience to get started — bring your customer focus, positive attitude and willingness to learn.

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📌 Customer Experience Agent (Sydney)
🏢 Pacific Automotive Holdings
📍 Sydney