Job Description

Sydney CBD | $120k - $140k + Super + 10% Bonus

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Talenza is partnering with a well-established Australian business undergoing a significant technology transformation. After working with the same MSP for almost a decade, the organisation has made the strategic decision to bring more capability in-house and is now looking for a senior technical professional to become their primary IT presence in Sydney.

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This is far more than a traditional support role. You'll be the escalation point for complex technical issues, taking ownership across infrastructure, networking, security and Microsoft cloud technologies, while working closely with a broader technology team based offshore.

IT Systems & Support Engineer n

Sydney CBD | $120k - $140k + Super + 10% Bonus

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Talenza is partnering with a well-established Australian business undergoing a significant technology transformation. After working with the same MSP for almost a decade, the organisation has made the strategic decision to bring more capability in-house and is now looking for a senior technical professional to become their primary IT presence in Sydney.

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This is far more than a traditional support role. You'll be the escalation point for complex technical issues, taking ownership across infrastructure, networking, security and Microsoft cloud technologies, while working closely with a broader technology team based offshore.

Key Responsibilities n

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- Act as the escalation point for complex technical incidents and major issues.
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- Administer and support Azure, Microsoft 365 and core infrastructure platforms.
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- Manage networking, systems administration and security-related activities.
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- Support identity, access management and endpoint security initiatives.
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- Work closely with the offshore Service Desk team, who manage most Tier 1 support activities.
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- Drive continuous improvement across infrastructure, processes and documentation.
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- Provide occasional hands‑on support for laptops,



meeting room technology and onsite user issues when required.
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About You n

We're looking for someone who enjoys operating across infrastructure, cloud, networking and security, and who is comfortable working autonomously in a lean environment.

Essential Experience n

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- Solid Microsoft Azure and Microsoft 365 experience.
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- Solid infrastructure and systems administration background.
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- Strong networking knowledge and troubleshooting capability.
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- Security experience beyond traditional desktop support.
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- Experience supporting and resolving Tier 2 and Tier 3 issues.
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- Excellent problem-solving skills and ability to work independently.
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- Strong stakeholder engagement and communication skills.
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Highly Regarded nn
- MSP or managed services experience.
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- Exposure to security tooling and security operations.
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- PowerShell scripting and automation experience.
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- Relevant Microsoft certifications.
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Why Join? nn
- Opportunity to play a key role in an organisation bringing technology capability back in-house.
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- Broad technical scope across cloud, infrastructure, networking and security.
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- High level of ownership and autonomy.
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- Work directly with business stakeholders and leadership.
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- Stable, growing business with ongoing technology investment.
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- Annual bonus scheme of approximately 10%.
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Package nn
- Up to $140,000 + Super for exceptional candidates
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- Annual bonus opportunity
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- Sydney CBD location (Chifley Square)
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Location n

This role is based full-time onsite in Sydney CBD. While much of the day‑to‑day support is handled by the offshore Service Desk team, the business requires a dedicated technical presence in the office to support staff and act as the primary escalation point when needed.

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If you're an experienced Systems Engineer, Infrastructure Engineer or Senior IT Support Engineer looking for a role that combines cloud, networking, security and hands‑on technical leadership, we'd love to hear from you.

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📌 IT Systems & Support Engineer - Azure/ (Sydney)
🏢 Talenza
📍 Sydney