Job Description

Job Description KEYHOLDER PALM BEACH FLAGSHIP n

Join this luxury fashion house who has built a devoted global following for its sophisticated and contemporary collection full of conversation worthy pieces.

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As the brand enters the West Palm Beach market with a long-term flagship pop-up, we are seeking an exceptional Keyholder to serve as a senior sales leader and trusted brand ambassador on the floor. This is a rare opportunity to be part of a high-visibility opening and play a meaningful role in shaping the brand’s presence in one of Florida’s most influential luxury retail destinations.

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This role is ideal for a top-performing seller with a strong personal book of business, refined taste, and a passion for high-touch clienteling. You will act as a cultural and commercial pillar of the store - leading by example, driving sales, and delivering an elevated, memorable experience to every client.

THE ROLE n

As a Keyholder , you will be a critical presence on the sales floor - supporting daily leadership, opening and closing the store, and setting the standard for service, selling, and brand representation. You are not just executing transactions; you are cultivating long-term relationships, styling with intention, and consistently outperforming sales goals.

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This role is perfect for a confident, entrepreneurial seller who thrives in luxury environments, understands the power of relationships, and takes pride in building and maintaining an exceptional client book.

PROFILE OF THE IDEAL CANDIDATE n

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- A proven luxury sales skilled with a deep passion for fashion and client experience
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- A consistently high-performing seller with a strong personal client book
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- Charismatic, polished,



and emotionally intelligent with natural influence on the floor
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- Entrepreneurial and commercially driven, with a strong sense of ownership
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- Detail-oriented, organized, and comfortable supporting store leadership
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- Energized by fast-paced, high-touch retail environments
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KEY REQUIREMENTS nn
- 2+ years experience within luxury fashion (Keyholder, Senior Sales Associate, or similar)
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- Demonstrated history of exceeding individual sales targets (required)
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- Strong clienteling skills, including outreach, follow-up, and relationship-building
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- Understanding of luxury service standards, styling, and floor etiquette
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- Comfortable opening and closing the store and acting as Manager-on-Duty when needed
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- Familiarity with Shopify POS (preferred, not required)
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- Ability to work a full-time retail schedule including weekends/evenings
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- A robust book of business in the West Palm Beach / Palm Beach area (required)
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WHAT YOU’LL OWN Sales & Clienteling Excellence nn
- Drive strong individual sales performance across all KPIs (sales, conversion, UPT, AUR)
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- Leverage your existing client book while actively building new long-term relationships
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- Deliver elevated, high-touch styling experiences that turn first-time visitors into loyal clients
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- Proactively clienteling before, during,



and after store visits
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Leadership on the Floor nn
- Lead by example, setting the tone for service, selling, and professionalism
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- Support store leadership by acting as a key point of contact during shifts
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- Provide in-the-moment coaching and support to peers when needed
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Brand & Customer Experience nn
- Ensure every client interaction reflects the brand’s voice, values, and aesthetic
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- Create a warm, intentional, and culturally relevant in-store experience
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- Represent the brand with confidence, discretion, and taste
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Operations & Trust nn
- Open and close the store with precision and accountability
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- Support operational excellence, including cash handling, floor standards, and loss prevention
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- Maintain impeccable personal and store presentation at all times
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SUCCESS METRICS nn
- Consistent achievement of individual sales goals
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- Growth and retention of a strong, engaged client book
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- High levels of repeat business and client loyaltyTrusted presence on the floor and during key business hours
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- Elevated customer experience and brand representation
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WHY YOU’LL LOVE WORKING HERE nn
- Competitive hourly rate + performance-based commission
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- Generous monthly wardrobe allowance
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- Employee discount
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- Opportunity to grow with a brand expanding its physical retail presence
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READY TO JOIN US? n

We’d love to meet you.

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We believe the strongest teams are diverse teams. We welcome applicants from all backgrounds who share a passion for intentional fashion, elevated retail, and thoughtful leadership.

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Start Date: January 2026

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📌 Keyholder - Palm Beach Luxury Flagship (Sydney)
🏢 Sercanto
📍 Sydney