ING Australia is seeking two External Dispute Resolution Managers to join our Customer Excellence team to resolve complex customer complaints, disputes and scam-related matters referred through external bodies such as AFCA.
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In this role, you'll manage sensitive cases, investigate, analyse evidence, and deliver fair outcomes, collaborating with stakeholders across the business. Permanent roles based in Sydney or Wyong.
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📌 Senior External Dispute Resolution Case Manager (Sydney)
🏢 ING Australia
📍 Sydney
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