We are seeking an experienced and customer-focused Front Office Manager to join our motel team. The successful candidate will be responsible for overseeing the day-to-day operation of the front office, ensuring our guests receive friendly, efficient and professional service throughout their stay.

Key Responsibilities

- Manage the daily operations of the motel reception/front office.
- Welcome guests, handle check-ins and check-outs, and respond to guest enquiries.
- Manage reservations, room availability and group bookings.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and maintained to a high standard.
- Handle guest requests, feedback and complaints professionally and promptly.
- Liase with Local Tourism centres and local groups
- Maintain accurate guest records and reservation information.
- Assist with improving guest satisfaction and maintaining motel standards.
- Ensure company policies, procedures and workplace safety requirements are followed.





About You

We are looking for someone who:

- Has previous experience in motel, hotel or accommodation management.
- Has solid customer service and communication skills.
- Is confident supervising and supporting a team.
- Is organised, reliable and able to work independently.
- Has excellent attention to detail and problem-solving skills.
- Is comfortable using booking and property management systems.
- Can work flexible hours, including weekends and public holidays when required.

What We Offer

- Competitive salary based on experience.
- Friendly and supportive working environment.
- Opportunity to take responsibility and grow within the business.
- Staff benefits and accommodation opportunities may be available.

We look forward to hearing from you!

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📌 Front Office Manager (Bathurst)
🏢 Alloggio
📍 Bathurst