Job Description

Join to apply for the Senior Contact Center Specialist role at Peoplebank

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Join to apply for the Senior Contact Center Specialist role at Peoplebank

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- Contact Centre Experience required
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- Candidates must be Australian Citizens
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- Outstanding Career Prospects
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nOur client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies.n
Essential Skills and Experience:
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- Minimum of 5 years contact centre experience. Avaya, Verint or NICE CXOne certifications highly preferred.
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- In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments,
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- Hands-on troubleshooting experience on any Contact Centre solutions/applications
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- Experience in UC & CC design, implementation, and operation.
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- Knowledge of major contact centre technologies including: NICE CXOne SBCs and SIP routing AWS and cloud technologies
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- Demonstrated ability to clearly understand detailed design documents for discussion
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- Proficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.
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nFor more info contact Aparna on n

Seniority level n

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- Seniority level Not Applicable
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Employment type nn
- Employment type Full-time
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Job function nn
- Job function Information Technology
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- Industries Software Development
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📌 Senior Contact Center Specialist (Sydney)
🏢 Peoplebank
📍 Sydney