Wholesale Travel Consultant-Global Travel company n
Are you passionate about travel and delivering exceptional customer experiences? Join a leading global travel company and become part of a dynamic Customer Sales team where no two days are the same.
About the Role n
This role works closely with multiple internal teams including reservations, air services, operations, and sales support, making it ideal for someone who enjoys variety, problem-solving, and building strong customer relationships.
Key Responsibilities n
Deliver exceptional service to customers after their booking has been confirmed
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Assist guests with booking amendments including upgrades, extensions, extra nights, supplements, and special requests
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Respond to customer enquiries via phone and email in a professional and timely manner
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Follow up deposits, final payments, and travel documentation requirements
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Educate customers on destinations, products, and promotional offers
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Maintain accurate customer records within CRM systems
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Liaise with internal departments regarding itinerary updates, special requirements, and operational changes
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Support airline-related service requests including seating,
schedule changes, and special meals
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Provide assistance with overflow inbound sales and service calls when required
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Support leadership with day-to-day operational tasks across the department
About You n
Previous experience within a customer service, reservations, sales support, or call centre workplace
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Strong communication and relationship-building skills
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Excellent attention to detail and organisational abilities
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Strong computer skills including CRM systems and Microsoft Office
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Experience using Sabre or other GDS systems will be advantageous
What’s on Offer n
Opportunity to work with a well-established global travel business
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Supportive and collaborative team culture
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Career growth and development opportunities
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Diverse and rewarding role within the travel industry
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Work with exciting worldwide destinations and travel products
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If you are passionate about customer service and travel and are looking to join a growing and exciting team, we would love to hear from you.
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📌 Wholesale Travel Consultant-Global Travel company (Sydney)
🏢 The Placement Collective
📍 Sydney
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