Job Description

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Product Support Advisor | Drive Reliability Across a CAT Fleet n

Are you passionate about Caterpillar equipment, enjoy building strong customer relationships, and want to play a key role in improving fleet performance at one of WA's leading mining operations? You have come to the right place.

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WesTrac is seeking an experienced Product Support Advisor (PSA) to join our team supporting the Mining Equipment Maintenance operation at Marandoo , located in the Pilbara region of Western Australia.

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In this customer-facing advisory role, you'll be the key link between the customer, Caterpillar and WesTrac, helping improve equipment reliability, availability and performance across a large CAT mining fleet. Combining technical expertise with strong stakeholder engagement, you'll provide support that drives maintenance excellence and delivers real value on site.

About the Role n

As a Product Support Advisor, you will work closely with maintenance and operations teams to identify continuous improvement opportunities, optimise equipment performance, and reduce operating costs.

Key Responsibilities n

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- Provide technical support and advice across the CAT fleet
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- Conduct equipment inspections and reliability assessments
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- Support diagnostics, troubleshooting and fault-finding activities
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- Drive preventative maintenance and continuous improvement initiatives
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- Assist with planned component change-outs and warranty support
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- Develop strong customer relationships and provide ongoing operational support
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- Ensure accurate documentation and communication between stakeholders
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- Support frontline maintenance teams while minimising downtime
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About Marandoo n

Located in the heart of the Pilbara,



Marandoo is a major iron ore operation offering the opportunity to work alongside a highly skilled maintenance team supporting critical mining equipment.

Roster n

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- FIFO from Perth
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- 8 Days On, 6 Days Off - 12-hour shifts
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To be successful in this role, you will have: nn
- Australian-recognised Mobile Plant Trade Certificate
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- Proven experience in a mining or field service environment
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- Robust diagnostic and troubleshooting capabilities across CAT equipment
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- Previous experience supporting large mining fleets
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- A proactive approach to reliability and maintenance improvement
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- Strong communication and customer relationship management skills
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- Ability to work independently and collaboratively with site teams
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Why WesTrac? nn
- Opportunity to earn referral bonuses up to $5,000 for eligible roles
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- Paid Parental & Secondary Carers Leave
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- Salary Sacrificing, Novated Leasing & Retail Discounts
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- Discounted BUPA Health Cover & Fitness Passport
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- Employee Assistance Program for you and your immediate family
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- Award-winning training through the WesTrac Institute
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- Internal career progression & employee recognition opportunities
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Additional Benefits nn
- Employee Share Purchase Plan
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- Emergency Services & Defence Force Leave
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Our Company & Commitment n

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

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At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.

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📌 Product Support Advisor (Mulga Downs)
🏢 Westrac
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