Job Description

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DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Sydney. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description n

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- Support end-users with efficient resolutions. Sample tasks include:n n
- Computer configurations and troubleshooting
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- Hardware troubleshooting
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- Network connectivity issues
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- Video conferencing system troubleshooting
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- User onboarding and offboarding
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- Cloud services account creation and configuration
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- Password resets
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- Configuring user permissions
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- Ensure high quality of support
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- Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
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- Build and maintain accurate technical documentation including accurate time tracking
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Role Format nn
- Type: Full Time Employee
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- Schedule: 40 hours per week
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- Performance:



At client site 100% of the time, Sydney
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- Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal
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Technical Proficiencies Required nn
- Desktop: Windows, Mac
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- Mobile: iPhone, Android
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- Cloud: Microsoft 365, Google Workspace, Zoom
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- Network: Ethernet, wireless, firewall, router
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Personal Skills Required nn
- High level of professionalism
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- Positive attitude
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- Superior customer service skills
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- Team player
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- Consistency and reliability
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- Exceptional verbal communication and technical writing skills
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- Ability to multi-task gracefully
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- Ability to exercise clear judgment
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Opportunities for Advancement nn
- Tier III engineering
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- Project engineering
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- Cybersecurity roles
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- Compliance support roles
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- Client management responsibilities
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- Engineering management responsibilities
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Engagement: Full Time Employee | Salary: $62,400–$79,040/year | Location: Sydney, NSW, Australia (In office)

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📌 Senior IT Support Engineer - On-Site Sydney
🏢 DAG Tech
📍 Sydney