Job Description

Senior ServiceNow Developer – Case Management Project

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Requirement: Candidates must be based onshore in Australia and able to meet the Adelaide onsite requirement

About the Chance n

Hatchit Studios is seeking an experienced ServiceNow Senior Developer to join our delivery team for an upcoming ServiceNow professional services project in Adelaide.

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The project involves the design and development of a new ServiceNow case management solution , with an initial Minimum Viable Product (MVP) to be delivered within a defined project timeframe.

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Working as part of the project delivery team, the successful candidate will contribute across solution design, technical development, configuration, defect resolution, documentation and handover .

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This is a hands‑on senior development role suited to someone with strong experience building custom ServiceNow scoped applications and the ability to translate business requirements into secure, scalable and maintainable platform solutions.

Key Responsibilities n

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- Contribute technical expertise to solution design and MVP prioritisation
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- Design and develop a fit‑for‑purpose case management solution in ServiceNow
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- Develop and configure ServiceNow scoped applications
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- Build custom tables, workflows, business rules and supporting application components
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- Configure workflow and lifecycle processes across multiple business teams
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- Design and implement roles, ACLs, permissions and appropriate access controls
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- Develop notifications, correspondence and workflow automation
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- Support dashboard, reporting and analytics requirements
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- Collaborate with project,



business and ServiceNow platform stakeholders
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- Undertake developer unit testing and resolve identified defects
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- Produce appropriate technical documentation and support solution handover
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- Ensure the solution is scalable and maintainable for future enhancement
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Skills & Experience Required nn
- Strong hands‑on ServiceNow development experience
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- Demonstrated experience designing and developing ServiceNow scoped applications
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- Experience developing custom workflows and business processes in ServiceNow
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- Strong understanding of ServiceNow ACLs, roles, permissions and platform security
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- Experience designing scalable and maintainable ServiceNow solutions
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- Ability to contribute effectively to technical and solution design decisions
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- Strong troubleshooting and defect‑resolution capability
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- Excellent written and verbal communication skills
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- Ability to collaborate effectively with technical, project and business stakeholders
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Highly Desirable nn
- ServiceNow Certified Application Developer (CAD)
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- ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
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- Experience with complex workflow and lifecycle management
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- Experience implementing granular access controls and separation of duties
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- Experience developing solutions involving sensitive or restricted information
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- Experience with external‑facing or anonymous user interactions
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- Experience delivering ServiceNow solutions in complex enterprise environments
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- Experience delivering an MVP within a defined or accelerated project timeframe
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📌 Senior ServiceNow Developer (Adelaide)
🏢 Hatchit Studios
📍 Adelaide