Job Description

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Join to apply for the Head of Shared Services role at Orchard HRO .

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This is a rare opportunity to lead and transform the HR Shared Services function for a large, multi-layered national business at a pivotal point of change.

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Reporting into the HR Director, you will lead the end-to-end people services team, overseeing payroll and the service delivery model for a geographically dispersed team through significant transformation.

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This role is about modernisation, efficiency and commercial impact - not business‑as‑usual.

The role: n

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- Lead Payroll governance across a complex national workforce, ensuring compliance and accuracy
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- Drive the transition from current state to a Managed Services operating model, partnering with third‑party providers to deliver scalable, productive service delivery
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- Lead and develop the People Services team through significant transformation, building capability and embedding new ways of working
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- Partner closely with Change Managers and HR Leadership to deliver enterprise‑wide people process transformation (hire to retire experience)
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- Review, simplify and automate end‑to‑end people processes (onboarding through offboarding) to reduce complexity and enhance employee experience
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- Build a people‑centric service delivery model that prioritises employee experience, accessibility and responsiveness across all touchpoints
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- Ensure a future‑focused, scalable People Services function that enables business growth while reducing operational cost.
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About you: nn
- Senior leadership experience in People Services, HR Business Partnering and Shared Services within a complex organisation
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- Strong Workday capability (hands‑on or leadership level)
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- Previous oversight of payroll environments and governance
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- Proven experience being a key driver of large‑scale change and transformation
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- A commercial, strategic mindset with the ability to balance service excellence and cost efficiency.
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The opportunity: nn
- Enterprise‑scale impact with visibility at the highest levels
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- Opportunity to shape the future People Services model
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- Lead meaningful change in a business that is investing in its systems, people and capability
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- Competitive salary and join a dynamic team in a high‑profile national organisation.
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Job specifics nn
- Seniority level: Mid‑Senior level
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- Employment type: Full‑time
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- Job function: Human Resources
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- Industries: Human Resources Services, Professional Services, and Consumer Services
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- Location: Melbourne, Victoria, Australia
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- Salary: A$170,000.00 - A$190,000.00
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Apply online today for a career with a difference in 2026! n

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📌 Head of Shared Services (Melbourne)
🏢 Orchard HRO
📍 Melbourne