Job Description

n

We are looking for a friendly and service-oriented Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus of this role is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

n

This position is ideal for someone who enjoys working with people and takes pride in providing attentive and professional service.

Key Responsibilities n

n
- Communicate with clients to understand their needs and preferences
n
- Research available accommodations, activities, transportation, and related services
n
- Assist with reservations and service coordination
n
- Provide confirmations, updates, and relevant information
n
- Assist with modifications and special requests
n
- Maintain organized client information and records
n
- Follow up on pending requests and upcoming arrangements
n
- Communicate with service providers when additional assistance is needed
n




- Help address questions and provide solutions throughout the client experience
n
- Maintain a high standard of professional service
n

Qualifications nn
- Excellent communication and interpersonal skills
n
- Strong customer-service mindset
n
- Positive organization and attention to detail
n
- Comfortable researching information online
n
- Ability to manage multiple requests and priorities
n
- Comfortable using email and digital platforms
n
- Strong problem-solving and follow-up abilities
n
- Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required
n

Position Highlights nn
- Fully remote work environment
n
- Comprehensive onboarding and training
n
- Access to professional resources and online systems
n

n

#J-18808-Ljbffr

📌 Guest Experience Specialist (Melbourne)
🏢 Alegria Travel Services
📍 Melbourne