Job Description

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Customer Experience Specialist

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Location: Head Office
n Employment: Permanent

Responsibilities n

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- Development and management of a customer loyalty programme for Chery and create lifetime value through the programme.
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- Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals).
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- Planning and execution of Chery customer events. Support with project and event executions for the Brand.
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- The organisation completion of both online and offline customer activities.
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- Set up a scoring system for customers to recommend potential customers to purchase cars.
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- Manage all day‑to‑day activities associated with the overall success and growth of assigned loyalty programmes and customer events.
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- Completion of dealer instruction manuals.
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- Recruitment of recent customers and brand ambassadors to the Chery brand.
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- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,



as well as actions taken in collaboration with customer care department.
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- Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis).
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- Dealer customer operation support (activity guidebook, execution guide).
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- Develop long‑term customer operation strategy output and adjustment, coordinate with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.
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Qualifications nn
- Bachelor's degree.
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- 2-5 years' experience in marketing / brand coordination.
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Skills nn
- Excellent written and verbal communication skills.
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- Ability to manage multiple priorities.
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- Presentation skills and MS Office suite skillset.
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- Be able to work under deadlines.
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- Better to have Moderator experience and no stage fright.
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Please forward your CV to and use reference CUSTEXP.

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📌 Customer Experience Specialist (Southern Downs Regional)
🏢 Chery South Africa
📍 Southern Downs Regional