Job Description

ABOUT US n

Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.

About the Role n

We’re seeking an experienced Radiology Bookings Team Leader to supervise and support our Booking Centre in Geelong. This role combines hands-on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience. You will provide day-to-day supervision and leadership of the Booking Centre team, including reporting, recruitment, training and ongoing performance development. A perfect role for if you have had proven leadership experience and enjoy guiding people while remaining closely involved in operations.

What you’ll be doing… n

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- Coordinating day-to-day radiology bookings across modalities and sites
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- Supervising the Booking Centre team, providing leadership, direction, and support
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- Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity
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- Monitoring booking quality, workflow adherence, and service standards
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- Preparing, reviewing, and analysing Booking Centre performance reports
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- Supporting recruitment activities, including shortlisting, interviewing, and onboarding
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- Leading and coordinating training for booking staff, including new starters and refresher training
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- Acting as an escalation point for complex bookings and patient or referrer issues
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- Supporting continuous improvement and standardisation across booking workflows
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About you nn
- Proven experience in radiology bookings, patient access, or medical scheduling
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- Demonstrated leadership or supervisory experience in a bookings or call-centre environment
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- Experience working with call KPIs such as average wait time, call abandonment, and productivity measures
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- An understanding of radiology modalities, referrals, and booking requirements
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- Experience with reporting, performance monitoring, and analysis
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- Confidence coaching, training, and supporting staff performance
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- Excellent communication and team engagement skills
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- Organisational skills and attention to detail
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- Comfortable working with RIS/PACS, booking systems, and phone platforms
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FOR YOU n

Competitive Salary: Attractive salary with annual reviews to recognize your contributions.

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- Paid Parental Leave: Additional leave to support new parents.
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- Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
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- Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
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- Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
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- Referral Bonuses: Financial incentives for referring great talent to our team.
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- Career Advancement: Opportunities for career growth and succession planning within an innovative company.
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- Community and Social Events: Engage in a supportive workplace with free parking and outstanding social events.
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Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.

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We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

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Building a healthier world, by delivering the best health outcomes one patient at a time.

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IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists - Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists nursing - Registered Nurse, Enrolled Nurse, Clinical Assistants administration - Managers, Supervisors, Receptionists, Booking Centre Agents shared services - People & Culture, Marketing, Risk Management, ICT, Finance.

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We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.

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📌 Team Leader - Booking Centre (North Geelong)
🏢 Radploy
📍 North Geelong