Job Description

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Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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– Sydney Distribution Centre | $31.11ph + Super | Monday–Friday O’Brien® Glass are seeking an experienced Warehouse Administrator with strong Customer Service capability to support our Wholesale team at the Padstow Distribution Centre. If you thrive in a fast‑paced environment, enjoy helping customers and want genuine career growth, this role offers an exciting opportunity. You’ll play a key role in delivering excellent service to Wholesale customers purchasing glass products, while supporting smooth warehouse operations and administration.

Why Build Your Career with O’Brien® n

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- $31.11 per hour + Super
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- Dayshift: 7:00am–3:00pm, with flexibility when operational needs change
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- Ongoing training, development and internal career pathways
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- Supportive, inclusive team culture
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- Incentive & Recognition programs
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- Community service & volunteering leave
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- Employee discounts across O’Brien® services & partner brands
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- Future relocation to our Badgerys Creek National Distribution Centre (2027) — a modern, purpose‑built facility supporting long‑term growth
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What You’ll Be Doing nn
- Provide warm, professional customer service face‑to‑face and over the phone
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- Check stock availability using internal systems
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- Process EFTPOS payments
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- Complete general administration duties
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- Maintain accurate stock spreadsheets
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- Create and confirm pick slips
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- Complete invoicing and basic reporting
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- Book and consign transport when required
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- Build strong internal and external stakeholder relationships
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Additional Responsibilities nn
- Support Emergency Freight by preparing paperwork, labels and ensuring same‑day dispatch requirements are met
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- Manage invoice processing (Medius), including coding, tracking, updating files and resolving discrepancies
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- Process Wholesale credit notes, confirm returns and assist with specific Wholesale admin tasks when required
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- Coordinate and maintain timesheets for casual employees and support timesheet administration across the DC
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- Arrange driver accommodation bookings and maintain accurate records
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- Assist with new starter and casual onboarding, including induction paperwork and documentation
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- Undertake cross‑training in Containers, developing capability to support container workflows and provide coverage when needed
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- Provide general DC administrative support, including data entry, reporting, filing and assisting other teams during busy periods
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About You nn
- Excellent written and verbal communication skills
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- Previous experience in Administration and/or Customer Service (ideally within a warehouse or distribution environment)
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- Strong customer service capability
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- Ability to thrive in a fast‑paced environment
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- Excellent time management and attention to detail
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- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
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- Able to work autonomously and collaboratively
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- A desire to learn, grow and build your career with O’Brien® Glass
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The Perks nn
- Friendly and supportive team
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- Ongoing learning and development
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- Reward and recognition programs
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- Genuine career development opportunities
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You must have Full Australian Work Rights to be considered.

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At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

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Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a solid commitment to customer satisfaction and employee well-being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® also has been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

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📌 Warehouse Administration Officer (Sydney)
🏢 O'Brien Glass Industries
📍 Sydney