Job Description

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider.

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Our approach continuously sets recent industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

The Role n

We are looking for a Technical Support Analyst to join our team in the Sydney CBD. If you’re a recent graduate or looking to take your first real step into a technical career, this is a great place to start. You’ll be on the front lines helping our clients solve technical issues and making sure their payment systems run smoothly.

What we’re looking for: n

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- Great communication: You can explain technical issues clearly to customers who might not be tech-savvy, and you genuinely enjoy helping people.
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- A natural curiosity: You are attentive to detail, enjoy finding smart solutions and rise to technical challenges.
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- Eagerness to learn:



We don’t expect you to know everything on day one, but we do need you to be excited about picking up new systems and skills quickly.
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- A motivated team player: You enjoy collaborating with others, have great composure under pressure and happy to help carry the workload.
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Qualifications & Background Checks: n

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- An A+/A or B+/B equivalent bachelor’s degree in information technology or in relevant field OR some foundational experience working in the technology/product space.
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- Because we handle financial data and billions of transactions, all successful candidates will need to pass standard background screening, including credit, criminal, education, and employment checks.
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What’s in it for you? n

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- A foot in the door: Kickstart your tech career with one of the largest payment providers in the region.
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- Real training and mentoring: We offer thorough onboarding, hands-on training, and plenty of support from senior team members to help you grow.
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- A supportive culture: We focus on building a friendly environment where we look after our people and value everyone.
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- The essentials: A competitive salary alongside a structured hybrid work schedule.
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📌 Technical Support Analyst (Sydney)
🏢 Windcave
📍 Sydney