Permanent full‑time (38 hours) retail sales and customer service position, Monday‑Friday with weekend availability; training provided.
About The Business n
ResMed pioneers cloud‑connected medical devices for sleep apnea, COPD, and other chronic diseases, with out‑of‑hospital software platforms to support health professionals and caregivers.
About The Role n
The ideal candidate has strong retail sales and customer service focus, empathy, compassion, and a drive to deliver the best outcome.
Responsibilities n
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- Take customer enquiries in store and over the phone.
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- Investigate and help customers troubleshoot therapy issues.
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- Provide set‑up, on‑going support and equipment to ensure therapy is maintained to a high standard.
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- Fit the customer for a mask and recommend the most appropriate mask based on training.
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- Provide customers with advice on the safe and effective use of their medical equipment.
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- Sell new or additional services over the phone, follow up on trials and testing results to ensure sales conversion.
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- Maintain the retail premises and displays in good condition.
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- Handle payments, balance float, and bank.
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- Manage trial and sales stock, re‑order stock as required.
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Qualifications nn
- Previous experience in a busy retail or customer service role.
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- Caring and outstanding reception duties to customers.
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- Ability to maintain compassion and remain calm under pressure.
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- Strong customer service orientation.
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- Strong and adaptable communication skills.
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- Active listening and problem‑solving.
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- Healthcare retail experience preferred but not required; training provided.
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- Reliable, honest, strong work ethic, up for a new challenge.
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Benefits nn
- Training provided.
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- Job satisfaction; you make a difference every day.
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- Employee assistance counselling line and other global perks.
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Additional Information n
We focus on a diverse and inclusive culture and encourage individuality. If this sounds like the workplace for you, apply now. We will respond to every applicant.