Job Description

End User Support Technician n

Security Clearance Requirement - This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level

Ready to take your IT support career to the next level? n

We're looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

n

If you thrive on solving problems, supporting users, and being the go-to technical expert, this role is for you.

n

What You'll Be Doing: As the frontline lead for Desktop & End User Support (Level 1 & 2), you'll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include n

n
- Supporting enterprise IT devices, systems, and infrastructure
n
- Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
n
- Installing, configuring, monitoring, and maintaining IT environments
n
- Managing incidents and service requests through ticketing systems
n
- Performing upgrades, preventative maintenance, and emergency support tasks
n
- Deploying software and hardware across user environments
n
- Supporting remote sites when required, as travel may be involved
n




- Assisting users with onboarding and IT orientation
n
- Contributing to technical documentation and process improvements
n
- Ensuring security and compliance standards are maintained
n

What We’re Looking For Technical Skills & Experience nn
- 3-4+ years’ experience in Desktop / PC Support
n
- Strong experience supporting Windows 11 environments
n
- Experience with ITSM / ticket management platforms, with ServiceNow highly regarded
n
- Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
n
- Exposure to enterprise IT environments and infrastructure support
n
- Strong troubleshooting and analytical skills
n
- Ability to work independently and manage competing priorities
n
- Certificate-level IT qualification or equivalent experience
n

About You You're someone who: nn
- Loves solving technical challenges
n
- Delivers exceptional customer service
n
- Communicates confidently with both technical and non-technical users
n
- Thrives in fast-paced environments
n
- Is proactive, adaptable, and eager to learn new technologies
n
- Enjoys being part of a collaborative, high-performing team
n

Why This Opportunity? nn
- Long-term 12+ month contract with the opportunity for an ongoing or renewable contract
n
- Enterprise-scale technology setting
n
- Opportunity to work with global IT teams
n
- Varied and engaging technical work
n
- Supportive team culture
n
- Sydney CBD based and onsite
n

n

#J-18808-Ljbffr

📌 End User Support Technician (Sydney)
🏢 The Onset
📍 Sydney