Job Description

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The Medical Admin Assistant will support a growing Australian healthcare and physiotherapy practice , providing day-to-day administrative and client support across the business.

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The role will provide additional support to the team as the business and client base continue to grow, with a focus on reception and administrative tasks, client communication, appointment coordination, follow-ups, and invoice-related administration.

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The successful candidate will work closely with the existing team and support the day-to-day patient/client experience, helping take administrative and client-interaction responsibilities off the wider team.

Key Role Deliverables n

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- Provide general administrative and reception support to the physiotherapy team.
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- Manage client communications, including responding to general enquiries and follow-ups.
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- Assist with appointment rebooking and scheduling.
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- Contact clients regarding appointment changes or cancellations.
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- Support follow-up communications with clients as required.
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- Assist with invoice-related administration and follow-ups.
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- Handle client messages and communications using the agreed communication channels.
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- Support the team with day-to-day administrative tasks as required.
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- Maintain accurate and organised client and administrative records.
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- Work independently while escalating matters that require input from the wider team.
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Education Requirement n

Relevant qualification or training in Business Administration, Healthcare Administration, or a related discipline is preferred but not essential. Relevant practical experience will be highly regarded.

Minimum Years of Experience in Similar Role n

2–3+ years of relevant administrative, reception,



healthcare administration, or client-support experience preferred.
n Experience within a healthcare, medical, allied health, or physiotherapy environment would be highly regarded.

Technical System Experience n

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- Splose – experience preferred.
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- Experience with healthcare or allied health practice management systems.
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- Experience with client management, appointment scheduling, and invoicing systems.
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- Comfortable using phone, messaging, and other digital communication platforms.
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- Comfortable working across cloud-based administrative systems.
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- Experience with Cliniko or similar practice management systems may be considered.
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Behavioural Competencies nn
- Solid verbal and written communication skills.
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- Warm and professional approach when dealing with clients.
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- Highly organised and detail-oriented.
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- Comfortable handling multiple administrative tasks and priorities.
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- Able to work independently with minimal supervision.
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- Proactive and willing to take ownership of routine administrative responsibilities.
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- Patient and empathetic when dealing with clients.
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- Confident communicating with clients and internal stakeholders.
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- Reliable and responsive, particularly during agreed working hours.
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Must Have Skills / Experience nn
- Relevant administrative or client-support experience.
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- Strong communication and interpersonal skills.
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- Experience handling client/customer enquiries and follow-ups.
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- Strong organisational and time-management skills.
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- Comfortable working independently in a remote environment.
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- Strong attention to detail.
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- Healthcare/physiotherapy administration experience preferred.
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- Experience with a practice management system preferred.
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📌 Medical Admin Assistant (Townsville)
🏢 Peoplegig
📍 Townsville