Job Description

TAFE Queensland is the state's largest and most experienced VET provider, delivering industry-relevant training for more than 140 years. Join a connected, innovative workforce dedicated to shaping skills, careers, and communities.

Your Opportunity -Senior Student Engagement Officer n

As the Senior Student Engagement Officer you will be responsible for:

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- Manage student engagement information for the region (including Literacy, Language, Numeracy and Digital (LLND) data and academic progression).
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- Demonstrate accountability for student engagement resources, training and data.
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This is aTemporary, Full-Time opportunity, to 30/06/2027 unless otherwise determined and is based primarily at Robina, howeveryou may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities n

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- Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
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- Maintain student engagement information (including LLND and academic progression) to ensure it is accessible, current and accurately documented in student-facing and staff-facing resources.
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- Support staff training on student engagement systems such as bksbLive2, ConnTools, SMS, and CRM.
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- Manage the Brisbane Region Literacy, Language and Numeracy (LLN) system (bksb) activities including inboxes, student access, reporting (e.g., bksb tracker).
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- Actively represent the region in the TAFE Queensland's bksb network to ensure consistent engagement practices across regions.
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- Contribute to initiatives that promote successful student academic progression (e.g. retention and pathway)
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- Ensure regional student engagement data is accurate and current including LLN (e.g., bksb) and academic progression agreements.
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- Support the planning, implementation, and monitoring of projects related to student engagement, ensuring alignment with strategic goals and objectives.
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How you will be assessed n

The ideal applicant will be someone who has the following key capabilities:

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- Demonstrated knowledge or the capacity to quickly learn and effectively use relevant student engagement systems, including LLN tools (such as bksbLive2), Student Management Systems (SMS), SharePoint and CRM.
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- Demonstrated planning, prioritising, analysing, critical thinking and problem-solving skills with a high level of attention to detail.
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- High level of communication and interpersonal skills, including the ability to effectively liaise, consult and negotiate with external and internal stakeholders to achieve outstanding client service.
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- Proven experience in building and sustaining productive internal and external key stakeholder relationships and working collaboratively to foster a positive and cohesive work environment.
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- Displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a fast paced, dynamic, challenging and changing workplace.
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Mandatory Requirements nn
- There are no mandatory requirements for this role.
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Job Reference Number: TQ #J-18808-Ljbffr

📌 Senior Student Engagement Officer (City of Gold Coast)
🏢 Tafe Queensland
📍 City of Gold Coast