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- Collections Specialists – multiple roles available
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- Based onsite 5 days in Milton QLD – one train stop from Brisbane CBD
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- Brand new team – Exclusive roles with WorkTrybe + Sumo Energy
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- Paying $65K-$75K+Super - Permanent prospect with career growth
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- Full time roles - 7:30am-6pm rotating roster, Monday-Friday
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- Be part of something new. Help rebuild a brand. Make a real difference to customers.
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WorkTrybe have been partnering exclusively with Sumo Energy as they build out their new Queensland operations. This is your opportunity to join a growing team of collections specialists , shape the culture and be part of a business going through significant transformation.n
The Role
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nAs a Collections Specialist you'll work closely with customers to manage outstanding accounts, set up payment solutions and provide support during financial difficulty.n
nThis is not a traditional “hard collections” role - it’s about working with customers to find the right outcome, in an essential service industry where empathy and compliance are key.n
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- Managing a mix of inbound and outbound collections calls
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- Setting up payment plans and taking payments
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- Supporting customers experiencing financial hardship
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- Explaining assistance programs and available support options
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- Handling a variety of accounts - from small balances to large debts
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- Navigating compliance requirements and regulated processes
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- Maintaining accurate notes and customer records
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- Identifying issues and escalating where required
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What we're looking for n
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- Previous collections experience (minimum 6 months required)
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- Strong communication skills with a confident and professional phone manner
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- Ability to handle sensitive conversations with empathy and care
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- Strong written skills for notes and customer communication
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- Attention to detail and ability to follow structured processes
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- Commercial awareness and ability to prioritise accounts effectively
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- A proactive mindset - able to think, ask questions and suggest solutions
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- Energy industry experience is desirable, not essential - full training provided
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Shifts & Salary n
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- $65,000 - $75,000 + Super (depending on experience)
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- Monday-Friday rotating roster between 7:30am - 6:00pm to support customers across Australia
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- 37.5 hours per week. Permanent roles.
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Why join Sumo Energy?
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nSumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy.n
nYou'll be joining a growing team where:n
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- Leadership is hands-on and supportive
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- The environment feels like a startup within an established business
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- There’s real opportunity to progress and build your career
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- Ready to be part of the rebuild?
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If you're looking for a collections role where you can genuinely help customers while developing your career - we’d love to hear from you.n
n*Full working rights are required for this role. n