Job Description

Job Description n

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting chance for you! We are currently seeking a sales motivated and customer‑oriented Sales & Customer Service Officer to join our Melbourne Airport team on a full‑time basis.

Benefits n

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- Competitive hourly rate + shift loadings + uncapped incentives
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- Performance‑based incentive program
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- Six weeks’ employer‑paid parental leave (in addition to government entitlements)
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- Ongoing training and career development opportunities
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- Global brand opportunities across AU/NZ and beyond
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- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
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- Same‑day pay through our financial wellbeing partner
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- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
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- 24/7 wellbeing support via EAP and the Calm App
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Responsibilities nn
- Greet and assist customers in renting vehicles based on their preferences and needs
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- Process rental agreements accurately and efficiently
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- Promote and upsell additional products and services
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- Address customer inquiries and concerns promptly and professionally, with a service‑first approach
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- Achieve or exceed individual and team sales targets
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- Inspect vehicles before and after rental periods, noting any damages
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- Maintain knowledge of current promotions, services, and products to assist with sales efforts
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- Build strong customer relationships to encourage repeat business and referrals
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- Detail and clean vehicles to business quality standards
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- Refuel and transport vehicles
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Qualifications nn
- Previous experience in sales, customer service or retail
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- Car rental experience is highly desirable
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- Excellent communication and interpersonal skills, with a customer‑first mindset
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- Confident using computer systems and technology
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- Ability to work efficiently in a fast‑paced, high‑pressure environment
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- Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
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- Valid Australian driver’s licence with a clean driving record
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- Full working rights in Australia (current and ongoing)
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- A positive, proactive and team‑oriented attitude
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📌 Rental Service Agent (Melbourne)
🏢 Europcar Mobility Group
📍 Melbourne