Job Description

Service Desk / Onsite Support Technician (Permanent Part-Time) n

Service Desk / Onsite Support Technician in a permanent part-time (4 hours per day, morning start) capacity, shared back-to-back with another team member. You'll alternate on a two-week rotation between remote service desk (WFH) resolving incidents and requests via phone, email and ticketing, supporting users across multiple customer environments, and onsite support in Melbourne CBD providing face-to-face support at a customer site, including user support, hardware and peripherals, and onsite troubleshooting. Handover between the two of you is a big part of the role, so clear notes and consistent ticket hygiene matter.

Key responsibilities n

Triage, troubleshoot and resolve Level 1 and Level 2 incidents and service requests

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Support Microsoft 365, Windows endpoints, printers, mobile devices and common business applications

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Handle user onboarding/offboarding, account and access requests, and password resets

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Provide a friendly, professional face for Zetta at customer sites

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Keep tickets accurate and up to date, and hand over cleanly to your job-share partner

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Escalate to senior engineers with clear, well-documented context when needed

About you n

Strong verbal and written communication skills,



with the ability to explain technical issues in plain language

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Ability to work independently and manage your own workload, both at home and onsite

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Previous experience in a service desk, helpdesk or desktop support role (MSP experience is highly regarded)

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Working knowledge of Windows, Microsoft 365 and Active Directory/Entra ID

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A customer-first attitude and a curious, problem-solving mindset

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Australian citizenship or permanent residency is required for customer security clearance purposes

About us n

Zetta ICT Services is a Perth-based managed services provider with offices in Perth and Melbourne, supporting small and medium businesses with IT that works. We're ISO 27001 and ISO 9001 certified and a Microsoft Solutions Partner. Our culture is built on three values: Play as a Team, Improve, and Stay Curious.

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Permanent part time role with predictable rotation

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Work across a variety of SMB customers and environments

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Supportive, team-first culture with real opportunities to learn and grow

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Exposure to ISO 27001-aligned processes and a Microsoft partner ecosystem

Closing Date: Wednesday the 14th of October, 2026. #J-18808-Ljbffr

📌 Service Desk / Onsite Support Technician (Permanent Part-Time) (Melbourne)
🏢 Zetta
📍 Melbourne