Job Description

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At Paywise, we're dedicated to helping Australians get more from their income through salary packaging and novated leasing solutions. With a strong focus on service, innovation and people, we make it easier for individuals to unlock financial benefits and enjoy greater lifestyle flexibility.

What We Offer n

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- Modern Sydney office
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- Competitive salary + superannuation
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- Loyalty Leave, recognising and rewarding your ongoing commitment
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- Career development opportunities within a growing and evolving organisation
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- Salary packaging benefits available to all employees
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- Ongoing training and career development
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- Employee Assistance Program (Sonder) providing 24/7 confidential support for you and your immediate family
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- A supportive and collaborative culture where contributions are recognised and celebrated
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Working Arrangement n

This role is based in our office five days per week. As a highly collaborative operational team, we value face-to-face interaction, real-time problem solving and hands-on support, which helps us deliver exceptional outcomes for our members, employers and colleagues.

About the Opportunity n

Reporting to the Payroll Operations Team Leader, the Payroll Operations Consultant plays a key role in ensuring the accurate and timely processing of salary packaging, GST contributions and payment requests for our members and employer clients. This role supports the delivery of high-quality payroll services while maintaining a strong focus on compliance, customer care and operational efficiency.

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You will contribute to daily payroll operations, respond to customer enquiries,



process payments and support continuous improvement initiatives that enhance service delivery and operational performance.

Your key responsibilities will include: n

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- Provide phone coverage, assisting with employer enquiries and communications, and helping to deliver accurate information, timely follow-up and a high standard of customer service across employer interactions.
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- Prepare and issue Payroll Deduction Advice and associated invoices.
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- Allocate salary packaging and GST contributions accurately and within service standards.
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- Process daily payment batches and payment return, including EFT and BPAY transactions.
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- Process superannuation contributions and manual refund requests.
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- Perform general banking and payment administration activities.
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- Respond to email enquiries received via our ticketing system.
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- Support member and employer queries through phone, email, chat and other communication channels.
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About You n

You are a highly organised and customer-focused professional who enjoys working in a fast-paced environment. You take pride in delivering accurate work, managing competing priorities and providing exceptional service to customers and colleagues alike.

To be successful in this role, you will bring: n

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- Experience working in a high-volume processing, payroll,



administration or financial services environment.
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- Strong customer service experience with a commitment to service excellence.
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- Excellent attention to detail and a high level of accuracy.
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- Strong verbal and written communication skills.
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- Confidence working across multiple systems and Microsoft Office applications.
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- The ability to manage deadlines and priorities work effectively.
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- A collaborative approach and willingness to contribute to team success.
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- A commitment to compliance, quality and continuous improvement.
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Highly Regarded nn
- Experience within salary packaging, payroll or related financial services environments.
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- Knowledge of Fringe Benefits Tax (FBT) and GST administration.
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- RG146 Tier 2 in Deposit Products and Non-Cash Payment Facilities.
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- Qualification in Finance, Commerce or a related discipline.
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Why Join Paywise? n

At Paywise, you'll have the opportunity to build your career within a supportive and growing organisation while making a meaningful impact on our members and employer clients. You'll work alongside experienced professionals, develop valuable industry expertise and contribute to delivering outstanding service outcomes every day.

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If you're looking for a role where your attention to detail, customer focus and operational excellence will be valued, we'd love to hear from you.

Next Steps n

At Paywise, we are committed to creating a diverse, inclusive and supportive workplace. We welcome applications from individuals of all backgrounds and experiences.

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Payroll Operations Consultant Sydney, NSW, AU

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📌 Payroll Operations Consultant (Sydney)
🏢 Paywise
📍 Sydney