Job Description

n

Close to public transport | Sydney CBD | Funky Offices | Employer of choice Attractive remuneration package | Full time permanent position | Fun Team Growing Business | Continuous Learning and Study Support | Industry leader Our Client is an established Australian-owned financial services organisation and an Employer of choice.

n

Our Client Our Client is an established Australian-owned financial services organisation specialising in debt resolution and customer support, committed to ethical practices, innovation and fostering professional growth within a collaborative team environment.

The Role n

This position involves assessing and managing customer hardship applications with a focus on fair, compliant and empathetic outcomes in line with regulatory requirements.

n

n
- Negotiate and establish repayment arrangements including payment plans, settlements and temporary relief options
n
- Conduct financial assessments reviewing income, expenses and repayment capacity while identifying vulnerable customers
n
- Ensure all interactions and records meet ASIC guidelines, NCCP obligations and industry standards using the CRM system
n
- Monitor arrangements,



follow up with customers and liaise with operations, compliance and management teams
n
- Escalate complex matters or complaints and contribute to improving internal hardship policies and procedures
n

Requirements nn
- Minimum 3 years' experience in hardship, collections or credit management
n
- Proven background in debt collections with sound understanding of ASIC requirements and NCCP obligations
n
- Excellent negotiation, communication and problem-solving skills for handling sensitive conversations
n
- High attention to detail, organisational skills and ability to manage high-volume cases
n
- Experience with collections or CRM systems and a professional, empathetic, ethical mindset
n

Remuneration and Benefits nn
- Competitive $80k package based on experience
n
- Supportive and professional team environment
n
- Opportunities for growth opportunities and advancement
n
- Ongoing training and professional development
n
- Collaborative workplace focused on ethical practices
n
- Regular corporate incentives
n

n

#J-18808-Ljbffr

📌 Hardship Officer (Sydney)
🏢 Byron Thomas Recruitment
📍 Sydney