Job Description
Remote Planning Specialist Job Description n
Your Gateway to a Rewarding Career in Travel!
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Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.
What We Offer n
Multiple Training Opportunities: We believe in nurturing our team's potential with extensive training support.
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Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
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Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.
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Attractive Benefits:
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Employee discounts to fuel your passion.
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Flexible schedule for a better work-life balance.
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Professional development assistance to advance your career.
Your Role n
Deliver professional customer service in-person, via phone, or email.
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Assist clients in planning seamless experiences.
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Prepare and manage client itineraries and needs.
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Maintain meticulous records in line with government regulations and company policies.
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Organize and manage files effectively.
Who We Are Looking For n
A responsible, self-driven individual with a strong work ethic and professional demeanor.
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Someone who thrives both independently and as a team player.
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A detail-oriented, organized professional with exceptional communication skills.
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Coachability and a keenness to learn and grow within the industry.
Key Responsibilities n
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- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
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- Support travelers with booking updates, modifications, cancellations, and special requests.
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- Provide accurate, up-to-date insights and assistance.
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- Follow up to confirm trip details and gather feedback post-travel.
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- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
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Benefits nn
- Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
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- Exclusive travel perks and access to industry-only discounts.
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- Professional development through ongoing training, mentorship, and team support.
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- Community culture where passion for travel, connection, and meaningful memories drives everything we do.
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What We’re Looking For nn
- Strong written and verbal communication skills.
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- Experience in customer service—ideally in travel, tourism, or hospitality.
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- High attention to detail with strong organizational habits.
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- Tech-savvy and quick to adapt to recent systems and booking tools.
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- A genuine love for travel and helping others design unforgettable journeys.
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