Job Description

Job Type: Temporary position | Full time position

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Job Description

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Market Operations Associate Location: South Eveleigh Business Unit: Chief Operations Office Duration: 12-Month Fixed Term Contract Salary: $39 per hour + super Do

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Work That Matters Join a big 4 Bank who are committed to supporting our customers and their families during life's most difficult moments.

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Our Deceased Estates & Maintenance team plays a critical role in this mission, ensuring that the financial affairs of late customers are handled with the highest level of care, integrity, and efficiency. We are looking for a dedicated Associate to join our team. You will be responsible for navigating complex legislative requirements while delivering a seamless, empathetic experience for grieving families, executors, and legal representatives.

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The Role As an Associate, you will be the engine room for both account maintenance and estate settlement. Your day-to-day will involve high-stakes data management and sensitive stakeholder communication across various banking products.

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Your key responsibilities include:

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- Estate Settlement: Providing professional, timely, and high-quality support to Estate representatives, solicitors, and next-of-kin.
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- Technical Execution: Processing deceased estates across retail banking products, including deposit accounts, term deposits, and personal or home loans, within strict regulatory timeframes.
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- Account Maintenance: Performing updates across various banking profiles, ensuring customer data is accurate and up-to-date across all platforms.
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- Risk & Compliance: Managing business risk by completing QA checks on estate processing and formal correspondence to ensure alignment with the Banking Code of Practice and internal policies.
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- Stakeholder Empathy: Handling all inquiries with empathy and respect,



recognizing the sensitivity of the situation for our customers' loved ones.
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Who You Are

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We are looking for a detail-oriented professional who thrives in a high-volume environment and understands the gravity of the work they perform. Ideally, you will bring:

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- Compliance Expertise: A strong understanding of AML (Anti-Money Laundering) and KYC (Know Your Customer) procedures.
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- Banking Knowledge: Previous experience in retail banking operations or a demonstrable understanding of deceased accounts, wills, probate, and letters of administration.
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- Communication Skills: Experience dealing with external bodies such as Solicitors, State Trustees, and Government Agencies.
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Operational Excellence: An eagle eye for detail and the ability to manage a high volume of complex tasks without sacrificing quality. Values-Driven Mindset: A commitment to handling customer affairs with the utmost empathy and professionalism.

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Why Join

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Us? This 12-month secondment is a fantastic opportunity to enhance your existing skillset within a leading financial institution. We nurture our people through a focus on skill development, collaboration, and internal promotion.

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We are a values-driven organization that supports a diverse and inclusive workforce. This is your chance to join a team where your work directly impacts the financial wellbeing and peace of mind of the community. Why Join

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Us? At a Big 4 Bank, the opportunities for growth are vast.

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You will work in a values-driven environment that focuses on innovation, collaboration, and the financial wellbeing of our community. Our South Eveleigh site offers a modern, adaptable workspace designed to help you do your best work. Ready to make an impact?

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

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We actively encourage applications from any background.

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📌 Market Operations Associate (Sydney)
🏢 Select Aust Sydney
📍 Sydney