As Lead Specialist Support Coordinator, you will hold a direct caseload of complex clients while leading the practice quality of our Support Coordination team. It is a genuinely hands-on leadership position: you will coordinate support for people navigating multiple, intersecting systems, and you will mentor and supervise the coordinators around you to do the same.

Key responsibilities

- Coordinate support for participants with complex, cross-sector needs, including system navigation, crisis and risk planning, and NDIS funding and review processes
- Provide supervision, mentoring and induction to Specialist Support Coordinators
- Champion person-centred, values-consistent practice and lift the standard of coordination across the team
- Build the capacity of participants, families and services through education and strong working relationships
- Contribute to the ongoing development of our Specialist Support Coordination program

About you

- A relevant tertiary qualification in psychology, occupational therapy, social work, community services or a related allied health or social science field, or substantial equivalent sector experience
- At least five years in support coordination or disability program provision, with real depth in supporting people with multiple and complex needs
- Demonstrated leadership, supervision and mentoring experience
- Sound knowledge of the NDIS, NDIS Practice Standards and relevant legislation




- The interpersonal skill to facilitate difficult conversations and bring disparate parties around common goals
- A current NDIS Worker Screening Check, Working with Children Check (or willingness to obtain), and a Victorian driver's licence with access to a vehicle

About us

Lancaster Consulting Australia is a sector leader in clinical and coordination services for people with complex presentations and their circle of support, working through the Positive Behaviour Support framework.

Quality of life is not just a focus for the individuals we support. We aim to promote the quality of life of our staff. We place a strong emphasis on employee wellbeing by encouraging a flexible, supportive and collaborative workplace, whether that is in person or remotely, and providing a range of staff supports including EAP services.

This role is unique - We offer a versatile, hybrid-work arrangement, that can include a 9-day working fortnight for full-timer staff, and set realistic client engagement expectations. You can work alongside an experienced team of professionals and be provided regular support, supervision, and opportunities for professional development.

A senior role with real influence over practice and program direction

Flexible work arrangements, including home based work

A values-driven team built on collaborative relationships, curiosity, audacious leadership and a commitment to change

Enquiries

Any enquiries can be directed to Operations Manager - Jesse Cusworth - *****@lancasterconsulting.org

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📌 Lead Specialist Support Coordinator (Melbourne)
🏢 Lancaster Consulting Australia
📍 Melbourne