Job Description

Customer Engagement Experience Consultant (IEA) Box Hill n

11am-7pm April through September

n

12pm-8pm October through March

n

With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

n

TheCustomer Engagement Experience Consultant is the first point of contact and a welcoming voice for our customers. Based in Box Hill, this role forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Job Coaches and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.

Perks of Working at WISE… n

n
- Competitive Salary starting at $74,938 with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More!
n
- Fantastic reward and recognition initiatives and ongoing learning and development
n
- 4 wellness-days per year (additional leave), the ability to purchase additional annual leave and various healthy lifestyle initiatives
n
- Learning and Development Programs
n
- Company Laptop & iPhone
n
- Exclusive benefits and discounts from leading retailers through Flare
n

About you: nn
- Proven experience of working within a Customer Centric environment
n
- Previous customer service experience (call centre experience preferred)
n
- Demonstrated qualities of empathy, integrity and compassion
n
- The ability to work independently as well as within a team environment
n
- Excellent communication and interpersonal skills
n
- High attention to detail in a high pressured environment
n
- Knowledge and experience working with Microsoft Office
n




- Action oriented, taking on current opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
n
- Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
n
- Able to manage conflict
n
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
n
- Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
n
- Hold a current driver's license
n

About WISE... n

At WISE, our work focusses on reducing disadvantage and overcoming challenges so more people can earn, learn, and live well.

n

As Australia's largest not-for-profit employment services provider, we deliver government-funded programs including Inclusive Employment Australia and Workforce Australia, offering free, tailored support to eligible job seekers and employers.

n

Our commitment extends beyond finding work - we provide training and upskilling, social and community connections, coaching and counselling, and create supported employment opportunities for people living with disability through our three social enterprises.

n

For more than 30 years, WISE has helped individuals shape their own futures - creating lasting, positive change for themselves and their communities.

n

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our Talent Team at ***********@wiseemployment.com.au

n

Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal candidates.

#J-18808-Ljbffr

📌 Customer Engagement Experience Consultant (IEA) Box Hill (Melbourne)
🏢 Wise Employment
📍 Melbourne