Job Description

Crown Spa is Sydney’s most exclusive luxury wellness experience, offering indulgent facials, massages and world-class treatments within a tranquil harbourfront setting. With 11 treatment rooms, vitality spa, steam room, infra-red sauna and experience shower facilities and outdoor terraces, it is a truly unique sanctuary for personalised self-care.

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The Role:

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We are seeking a Full time Spa Receptionist, in this role you will deliver a warm, professional welcome, manage bookings and enquiries and support daily spa operations while ensuring a seamless five-star guest experience. This role requires flexibility across a 7-day rotating roster, including weekends and public holidays.

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Key Responsibilities:

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Deliver a warm, professional welcome to all guests and residents

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Manage bookings, enquiries, and updates efficiently

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Provide clear guidance on treatments and products

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Maintain presentation of reception and spa areas

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Support daily operations and therapist coordination

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Support management with stock take and any ad hoc tasks

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Promote services and retail to enhance guest experience

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Uphold five-star service standards at all times

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About You:
n You will bring experience in a luxury spa, hotel, or customer-facing environment, with strong multitasking skills and the ability to remain composed in a fast-paced setting.



A passion for wellness and hospitality, excellent communication skills, confidence using booking systems, and a polished, professional presentation are essential.

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NSW Responsible Service of Alcohol (RSA) certification is required for this position, as part of the role includes offering beverages to guests.

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What’s on Offer:

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Opportunity to be part of a iconic hospitality brand

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Ongoing product training with world-class brands

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Complimentary meals at our on-site staff restaurant + discounts at various F&B; venues on property

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Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth

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Chance to take part and be rewarded in Crown’s group-wide recognition and awards program

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Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees

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Access to discounts with our corporate partners – including tickets to events, performances and more

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📌 Lux Spa Receptionist -- Five-Star Guest Experience (Sydney)
🏢 Crown Resorts
📍 Sydney